SlotsPalace Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

Hello, yesterday I deposited 20 euros and 19 euros at slotspalace. The money was not credited to my player account but was debited from my account. As always, I cannot reach the chat by cell phone or laptop. There is no response to emails.

Hallo habe gestern einmal 20 Euro und einmal 19 Euro bei slotspalace einbezahlt das Geld wurde meinem spielerkonto nicht gutgeschrieben aber von meinem Konto abgebucht Chat wie immer kann ich per Handy und Laptop nicht erreichen auf email wird nicht reagiert

Dear male2017,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Dear male2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have this problem again and again at Slot Palace. At first everything worked with real-time transfers and the money was credited to my player account straight away, but now all of a sudden it hasn't been credited for a few weeks even though real-time transfers are offered. Kind regards, Eleni W.

Hallo habe das Problem immer wieder im Slot Palace am Anfang hat das alles mit Echtzeit Überweisung geklappt und das Geld wurde meinem Spielerkonto gleich gutgeschrieben und jetzt auf einmal seit ein paar Wochen nicht obwohl Echtzeit Überweisung angeboten wird Mit freundlichen Grüßen Eleni W.

Thank you for your reply.

Has the deposit you originally submitted this complaint about been credited to your account yet?

Also, have you made any new deposits that haven't been credited to your casino account? If possible, could you please provide a screenshot of your transaction history showing the deposits you’ve made?

Thank you for your cooperation.

Unfortunately I can't send a screen shot because it's not possible. Yesterday I made a deposit of 20 euros. Kind regards, Eleni W.

kann Leider keine screen Shot zukommen lassen da es nicht möglich ist gestern habe ich eine Einzahlung von 20 Euro getätigt Mit freundlichen Grüßen Eleni W.

Thank you for your response.

Could you please answer the question I asked in my previous message?

• Has the deposit you originally submitted this complaint about been credited to your account yet?

Regarding the deposit made on April 2, did you use the same payment method as for your previous deposits?

Have you contacted the casino’s customer support regarding the delay in processing your deposit?

Looking forward to your reply.

Hello, the deposit has already been credited and I have always used the same payment method, always authenticity bank transfer and nothing else, why doesn't it work anymore? I have to wait 3 days each time before I can play.

Hallo die Kaution wurde bereits gutgeschrieben und ich habe immer die selbe Zahlungmethode gemacht immer Echtheitüberweisung und nichts anderes warum funktioniert das nicht mehr?Ich muss jedesmal 3Tage warten das ich Spielen kann

Thank you very much for your reply and for clarifying the situation.

I’m glad to hear that the original deposit was eventually credited. At the same time, I understand how frustrating it must be to experience ongoing delays with real-time bank transfers, especially when they used to work without issues.

Unfortunately, if the casino continues to offer this payment method but the processing is inconsistent, only the casino’s payment team can look into it in more detail. I would strongly recommend following up with their support once again and asking for an explanation or confirmation that your deposits are being properly received and processed.

Please let me know if there is anything else I can assist you with. Are there any more uncredited deposits in your account?

Yes, since yesterday 40 euros, I have tried to solve the problem with support several times, but nothing worked

Ja seit gestern 40 Euro habe beim Support öfters das Problem versucht zu lösen hat alles nicht geklappt

Please forward me all the relevant communication between you and the casino customer support regarding the problems with your deposits at veronika.f@casino.guru. Alternatively, you may post screenshots directly here to the thread.

The problem has been resolved, thanks anyway

Das Problem hat sich erledigt trotzdem danke

Dear male2017,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru