Slots Hammer Casino - Die Gewinne des Spielers wurden beschlagnahmt.

This is such a rip-off casino. The first time they said they canceled the bonus for 800 euros and now I deliberately played without a bonus and won over 1800 euros and again they withheld the amount and only credited me with 40 euros with some excuses like bonus vpn, I want my winnings immediately, can you actually display them somewhere else in 1 week?

2 times something like that

Das ist so eine verarschr Casino erste Mal hies es wegen Bonus storniert ner 800 Euro und jetzt hab ich bewusst ohne Bonus gespielt und über 1800 Euro gewonnen und wieder wurde welche Summe einbehalten und nur 40 Euro gutgeschrieben mit irgendwelchen Ausreden wie Bonus vpn will mein Gewinn sofort kann man die eig irgendwo sonst anzeigen in 1 Woche

2 mal sowas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you use a VPN during your gaming sessions, and if so, did you inform the casino about it prior to playing?
• Why did the casino give you €40? Was this the amount you deposited?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played slot games at the casino... and my VPN is never on. I've been verified since September 29th or 27th, and it only started after the amounts got higher. Last time it was a bonus excuse. I deliberately didn't play with the bonus. I was angry because I had already wagered the bonus amount. I deposited 25 euros, but no one knows why 40 euros were credited.

Ich habe slotspiele Casino gespielt ... und vpn ist bei mir nie an .. verifiziert bin ich seit dem 29.9 oder 27.9 auch erst nach dem sie Summen höher wurden ging es los letztes mal war Bonus Ausrede hab extra nicht mit Bonus gespielt da war ich auch sauer weil hatte auch da die Bonus Summe schon umgesetzt ... habe 25 Euro eingezahlt kein Mensch weiß wieso 40 Euro gutgeschrieben wurden

Thank you very much for your reply. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Melis7e,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru