Slots Gallery Casino - Die Auszahlung des Spielers verzögert sich.

Hello, I withdrew €5000 from this casino yesterday, but they are not paying my money back.

Tell me to wait 48 hours.

I always received my payouts within 2 hours at this casino, but now all of a sudden I'm supposed to wait that long before I get paid out.

I won real money without a bonus. I'm a VIP customer and won a total of €10,100. €5,000 is being processed and €5,100 is still in my casino account.

Can someone please help me with this?

Hallo habe gestern bei dise casino 5000€ ausbezahlt sie zahlen mein geld nicht.

Sagen ich soll 48 Stunden warten,

Ich habe meine Auszahlungen immer in 2 Stunde bekommen bei dise casino jetzt auf einmal soll ich so lange warten bis ich ausbezahlt bekommen.

Ich habe mit echt geld gewonnen ohne bonus bin vip Kunde habe gesamt 10100€ gewonnen 5000euro ist in Bearbeitung und 5100€ ist nocht in meine casino konto

Kann mir wer da helfen bitte

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Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello, I have been trying to withdraw my winnings since August 7th, 2026. Total winnings were €10,800.

I applied for €5000 on August 7th, 2026. They canceled my other winnings, so I continued playing until I won another €5800. Then I complained because I hadn't received my payouts yet. I asked them to restrict my account, wrote an email, and contacted a VIP manager via WhatsApp. I received no response to my emails. Because of them, I lost €6800. I politely asked them to restrict or block my account, or at least deactivate cancellations, but no one took me seriously.

I still have €4000 due for payout, which I've been waiting for for 5 days. I need help, please?

I've won at this casino before, received my payouts very quickly, and I'm fully verified and a VIP customer.

I told them that because of their problems I could lose my winnings again, and they still haven't answered my email because they only respond to email inquiries. They deliberately waited this long because they know I'll keep playing; it's happened to me before at this casino.

That I lost all my winnings because they deliberately do that to make me keep playing.

Sincerely, serki

Hallo ich versuche seit 07.08.2026 meine gewinne Auszahlen lassen gesamt gewinne war 10.800 €

5000€ habe ich am 07.08.2026 beantragt meine anderen gewinne haben de storniert habe dann weiter gespielt bis ich noch mal 5800€ gewonnen habe dann mich aufgerecht weil de meine Auszahlungen noch nicht bekommen habe. Das de dawal meine Konto einschränken sollen habe Email geschrieben und mit vip Manager von WhatsApp geschrieben ich habe keine Antwort bekommen auf meine Emails habe wegen denen 6800€ verloren habe höflich gebetet das sie mich dawal einschränken oder sperren oder stornirungen deaktivieren bei mir sollen hat mich keiner ernst genommen.

Habe noch 4000€ bei auszahlung was ich seit 5 tage darauf warte brauche bitte hilfe?

Ich habe schon davor mal gewonnen bei dise casino habe es sehr schnell bekommen meine Auszahlungen und Ich bin voll Verifiziert Und vip Kunde.

Ich habe denen gesagt das ich wegen denen seine Problem meine gewinne wieder verlieren kann und de haben mir noch immer nicht geantwortet auf e-mail weil das nur auf e-mail Anfrage geht haben extra so lange gewartet weil sie genau wissen das ich weiter spielen werde ist mir auch schon mal passiert bei disen casino

Das ich meine ganze gewinne verloren habe weil sie das extra machen das ich weiter spielen soll.

Mit freundlichen Grüßen serki

Hello, my payout was previously cancelled by them and I only just received it now.

I received an email asking me to send my documents. I was fully verified and had already made two withdrawals, for which I sent them all my documents.

When I contacted support about my money, I haven't received a response from them for 7 days regarding my €4000 payout. They aren't following up on my account suspension and aren't responding to me. Then I immediately received an email; before that, they always told me I wouldn't receive any emails from them.

VIP support has been telling me for days that they can't do it. I don't want to play anymore, but it's very difficult to do because I still have access to my account.

I lost €6800 again because they didn't block or restrict my account when they didn't reply to me.

Kind regards, serki

Hallo meine Auszahlung wurde von denen davor wieder storniert und habe jetzt erst

E-mail bekommen das ich meine Dokumente schicken soll ich war voll Verifiziert habe schon 2 Auszahlungen gemacht wo ich alle meine Dokumente denen geschickt habe.

wo ich mit Support wegen mein Geld gefragt habe das ich seit 7 tage keine antwort bekomme von denen für meine Auszahlung 4000€ meine konto sperre kommen de nicht nach antwort mir nix hinter dann habe ich sofort e-mail bekommen davor haben de mir immer gesagt das ich keine E-Mails von denen erhalte.

vip Support kann das nicht machen sagt er mir seit tagen ich will nix mehr spielen aber es ist sehr schwer das zu machen weil ich noch immer mein konto Zugriff habe.

Ich habe wegen de 6800€ wieder verloren weil de nicht meine konto sperren oder einschränken wenn de mir nicht antworten

Mit freundlichen Grüße serki

Hello, I received my €4000 today at 9 am. However, since August 7th, 2026, they cancelled it again on August 13th, 2026.

The only remaining issue is the €6800, because they haven't blocked or restricted my account, and I haven't received an email from them yet.

Kind regards, serki

Hallo ich habe meine 4000€ heute um 9 Uhr bekommen seit 07.08.2026 am 13.08.2026 haben de es wieder storniert gehabt.

es ist nur mehr die 6800€ zum klären weil de meine konto nicht gesperrt haben oder eingeschränkt geworden ist und ich habe bis jetzt noch keine e-mail bekommen von de.

Mit freundlichen Grüße serki

Dear Serki788,

Thank you for keeping me updated. I understand that waiting for such large winnings can be nerve-wracking and frustrating. I also understand that you wanted to restrict your account to avoid the possibility of losing your winnings.

However, in cases where a player requests a refund for funds they lost because their account remained accessible, we need evidence that the player explicitly mentioned gambling addiction or gambling-related harm and requested self-exclusion. Unfortunately, in your messages, you did not specify that you wanted to self-exclude due to gambling addiction for at least six months or permanently. Therefore, we cannot hold the casino accountable for allowing you to continue playing and subsequently losing your funds.

I am glad to hear that you received at least the €4,000 in winnings. However, we are unable to ask the casino to reimburse you for the funds you lost while waiting for your withdrawal request to be processed.

If you would like to self-exclude from this casino due to gambling-related harm, please let me know, and we will guide you through the process.

Thank you for your understanding.

Hello Veronika, I haven't received any replies to my emails from them so we can take the next steps. Support didn't help me at all with restricting my access or preventing me from playing until I get paid out. Every other casino does this normally when you request it, but they can't. They only respond to emails, which no one replies to. That was unfair to me.

I'm not addicted, I didn't claim that. I didn't want to freeze my money until I received my payout because, according to their terms and conditions, I should have received the €10,000 in two days. They should have paid out my winnings on the 7th and 8th, but I received nothing. Because of this, I was afraid I wouldn't get my money, and on the 9th, I wrote to them demanding a guarantee that my account would be closed to gambling.

I did everything the support team told me to, but they didn't take me seriously. I waited 11 days for the €4000.

€5000 per day, €10000 per week, €20000 per month – that's what I should have received.

I can send you the money, they only had excuses that I would lose my money again. I made €800 withdrawals in June and €1400 in May at this casino and received it in 2 hours.

At first, I didn't think anything of it; everything was fine. Then I had to wait 48 hours, which I did. I had €10,000, but I could only withdraw €5,000 because they canceled everything due to a daily limit. Then I contacted support, and they told me I had to email them to explain that they couldn't do that. I did this on August 8th, 2026, and several times, also sending emails from an alternative email address on the 9th, 10th, and 15th. I didn't receive a single reply, except after nine days, saying I had to send them a photo of my ID. This was from SlotsGallery, even though I had already sent everything. They deliberately waited that long and made excuses until I lost everything. On the 13th, they canceled my €4,000 withdrawal again. I withdrew everything again. I didn't want to play there anymore. They didn't adhere to the withdrawal times and didn't reply to my emails. I don't think that's fair, and I hope you can do something about it.

I lost a total of €12,000 at this site and its sister casino Boho, but I didn't get upset because I'm honest.

If you do it that way, then nobody can get their money paid out properly because they don't comply with the terms and conditions.

Yes, I want to be permanently banned from these two casinos, including boha casino, because I am honest and I don't accept this.

If you need anything from me, I can send it to you.

Kind regards, serki

Hallo Veronika ich habe auf meine Emails von denen keine Antwort zurück bekomm damit wir die weiteren Schritte machen können Support hat mir überhaupt nicht geholfen um zu Einschränken oder das ich dawal nicht mehr spielen kann bis ich ausbezahlt bekomme alles andere casino machen das gleich normal wenn mann das verlangt de haben es nicht können nur auf e-mail was keiner zurück schreibt das ist unfair gegen mich gewesen.

Ich bin nicht süchtig das habe ich ja nicht behauptet das de dawal mir meine Geld still legen bis ich meine Geld ausgezahlt bekomme weil AGB Bedingung hätte ich die 10000€ in 2 tage bekommen müssen am 7 de und 8 de hätten de mir meine gewinn auszahlen müssen habe aber nix bekommen und das wegen habe ich schon angst gehabt das ich meine Geld nicht bekommen werde und am 9 den das geschrieben das ich eine Garantie haben will das dawal meine konto zum spielen geschlossen sein soll.

Habe alles mit gemacht was de Support mir gesagt hat aber de haben mich nicht ernst genommen 11tage habe ich auf die 4000€ gewartet

pro Tag 5000€ pro Woche 10000€ Monat 20000€ das hätte ich bekomme müssen

Ich kann euch schicken de haben nur ausrede gehabt das ich meine Geld wieder verliere ich habe im Juni 800 und Mai 1400€Auszahlungen gemacht bei dise casino habe es in 2 stunde bekommen.

Erst habe ich keine Gedanken gemacht war alles gut und dann habe ich müssen 48stunde aufeinmal warten habe ich auch gemacht da habe ich 10000€ gehabt ich habe nur 5000euro auszahlen können weil de mir alles storniert haben wegen tageslimit dann habe ich Support hat gesagt ich muss e-mail schreiben das de das nicht machen können habe ich gemacht am 08.08.2026 und mehr mals und von alternativ e-mail Adresse auch am 9 und 10 und am 15 denn geschickt habe keine einzige Mail zurück bekommen außer nach 9 tage das ich denen foto mit Ausweis schicken muss was hi,slotsgallery schreibt ob woll ich alles denen geschickt habe de haben es extra so lange gewartet und ausrede gefunden bis ich alles verliere am 13den haben de meine 4000€ wieder storniert habe wieder alles ausbezahlt wollte nicht mehr hier spielen de haben die auszahlung Zeiten nicht eingehalten und mir bei e-mail nicht zurück geantwortet ich finde das nicht fair und hoffe das ihr da was machen könnt

Ich habe bei dise Seite und Schwester casino boho gesamt 12.000€ verloren habe auch mich nicht Aufgeregt weil ich korrekt bin.

Wenn de so machen kann doch da keiner seine Geld richtig Auszahlen AGB nicht einhalten.

Ja ich will mich von dise 2 casinos boha casino auch dauerhaft sperren lassen dann ich bin ehrlich und akzeptiere dass nicht so mit.

wenn sie was von mir brauchen kann ich euch alles zukommen lassen.

Mit freundlichen Grüße serki

Dear Serki788,

Thank you for your detailed explanation. I understand that you are dissatisfied with the way your withdrawals were handled. If you believe that the casino fails to comply with its own stated withdrawal limits or processing times, you are welcome to submit a complaint about this specific issue in the future. We can then review the relevant terms, the dates and amounts of your withdrawals, and the casino's handling of them to determine whether there was any violation that we can address.

However, this is separate from the €6,800 in losses that you are currently asking us to address. You chose to continue playing, and the funds were lost through regular gameplay rather than being confiscated or otherwise removed from your balance by the casino.

Regarding your request to have your account restricted or frozen, we also need to clarify the scope of what we can investigate. Casino Guru can consider a failed self-exclusion case where a player explicitly informs the casino that they are suffering from gambling addiction or gambling-related harm and requests self-exclusion on that basis. You have now explicitly confirmed that you were not claiming to be addicted, and that your request to restrict your account was made in connection with protecting your pending winnings while waiting for your withdrawals. Casinos are not necessarily required to offer such a feature to their customers, and we are not in a position to force them to provide or implement it. Therefore, we cannot treat the €6,800 you lost as a failed self-exclusion case or ask the casino to reimburse these losses on that basis.

I appreciate that you found the casino's handling of your withdrawals frustrating, and you are certainly entitled to raise concerns about whether its stated withdrawal limits and processing times were respected. If you encounter a similar issue with an outstanding withdrawal in the future, please feel free to submit a complaint while the funds are still in your account. We will then review the specific circumstances and determine whether there is anything we can assist you with.

Regarding self-exclusion, if you decide that you genuinely wish to exclude yourself from the casino due to gambling-related harm, it is important to clearly state the reason for your request and specify the exact period of the exclusion. The email subject line should also be clearly marked so that the nature of the request is immediately apparent.

Casino support teams often receive a high volume of emails, so a clearly labelled subject line can help ensure that your request is identified and processed appropriately. I also strongly recommend that you always keep a copy of your self-exclusion request, whether it is a sent email, chat transcript, or screenshot. Having clear evidence of your request can be extremely helpful in case of any future disputes or misunderstandings.

For example:

Email subject: Self-exclusion due to gambling addiction

Player information:

First name:

Last name:

Date of birth:

Casino login:

Email address:

Greetings Slots Gallery Casino,

I am writing to inform you that I wish to be immediately self-excluded from this casino and from receiving any gambling-related marketing material for a minimum period of XXX months/years or permanently.

The reason for my self-exclusion request is gambling addiction.

I acknowledge that I will not be allowed to reverse my self-exclusion during the agreed period and that the self-exclusion cannot be lifted before its expiry.

If this reflects your actual reason for requesting self-exclusion, I recommend sending an email to Slots Gallery Casino using the above template and keeping a copy of the request. Please then keep me informed of any further developments.

Thank you for your understanding.

Thank you for your detailed explanation. I understand your dissatisfaction with the processing of your withdrawals. If you believe the casino is not adhering to its own withdrawal limits or processing times, you are welcome to file a complaint regarding this specific matter at a later date. We will then review the relevant terms and conditions, the dates and amounts of your withdrawals, and the casino's processing to determine if there has been a breach that we can investigate.

Yes, I want to file a complaint about this. I should have received it in 2 days, then I would have received €10,000 and this problem wouldn't have arisen at all.

August 7, 2026, my €5000 and August 8, 2026

€5000, I waited for over 48 hours

I only received excuses from them that I wouldn't receive an email from them; I haven't received a reply from slotsgallery yet. vip@slotsgallery.com and on. Support@slotsgallery.com

I also sent an alternative email address, but I'm simply not getting a response from them.

VIP support is not helping.

I've been in contact with partner casinos, both of which I'm a VIP customer at bohocasino, and Mr. Rico, the VIP manager at bohocasino, told me he'll have it checked out. Because no one from slotsgallery is replying.

Vielen Dank für Ihre ausführliche Erklärung. Ich verstehe, dass Sie mit der Abwicklung Ihrer Auszahlungen unzufrieden sind. Sollten Sie der Ansicht sein, dass das Casino seine eigenen Auszahlungslimits oder Bearbeitungszeiten nicht einhält, können Sie gerne zu einem späteren Zeitpunkt eine Beschwerde zu diesem konkreten Sachverhalt einreichen. Wir werden dann die entsprechenden Bedingungen, die Daten und Beträge Ihrer Auszahlungen sowie die Bearbeitung durch das Casino prüfen, um festzustellen, ob ein Verstoß vorliegt, dem wir nachgehen können.

Ja zu diesem Thema will ich eine Beschwerde machen ich Hätte es in 2 Tagen bekommen sollen dann hätte ich auch 10.000€ ausbezahlt gehabt dann werde dises Problem überhaupt nicht gekommen.

07.08.2026 meine 5000€ und 08.08.2026

5000€ ich habe gewartet über 48 Stunde

Ich habe nur ausrede bekommen von de das ich keine e-mail bekomme von denen habe bis jetzt noch keine E-MAIL ZURÜCK BEKOMMEN von slotsgallery vip@slotsgallery.com und an. Support@slotsgallery.com

Habe auch alternative E-Mail-Adresse auch geschickt ich bekomme einfach keine Antwort zurück von denen.

Support vip hilft nicht weiter.

Habe mit Partnern casino von denen auch geschrieben bin bei beide vip Kunde bohocasino und der Herr Rico vip Manager von boho casino hat mir gesagt er wird es überprüfen lassen . Weil mir keiner von slotsgallery zurück schreibt

I wanted to block myself from both casinos, and they asked me why I wanted to do that. I wrote to them explaining what happened at Slotsgallery, and I'm waiting for a reply from Bobo Casino.

I also made an offer of €3800.

If I receive it, then everything will be fine. Because I'm simply not receiving any emails from SlotsGallery, I have no idea why.

With kind regards

Ich wollte mich bei beide casinos sperren lassen und de haben mir gefragt warum ich das machen will habe denen geschrieben was da bei slotsgallery war und ich warte auf antwort von bobo casino

Habe auch eine Angebot gemacht von 3800€

Wenn ich es bekomme würde dann alles passen. Weil ich einfach keine e-mail bekomme von slotsgallery keine Ahnung warum es so ist.

Mit freundlichen Grüße

Both my accounts are now closed.

Bobo casino managed to get slotsgallery blocked.

I have all the data in

sent riko vip manager

He said he would check it and let me know, but after 2 days someone else replied to my email and closed my account.

I haven't yet received my account details, including deposits and withdrawals, or my entire game history from SlotsGallery.

Meine beide kontos sind jetzt geschossen.

Bobo casino hat es hin bekommen das slotsgallery gesperrt wird.

Ich habe alle Daten in

riko vip Manager geschickt

Er hat gesagt gehabt das er das überprüfen wird und mir bescheid gibt nach 2 tage hat wer andere auf e-mail geantwortet und meine konto geschlossen.

Meine konto daten so wie Einzahlung und Auszahlungen meine ganze spiel verlauf habe ich noch nicht bekommen von slotsgallery

Thank you for your responses.

Please note that we would investigate the issue of delayed withdrawals only if the funds were still in your account. We do not investigate the processing times of withdrawal requests that were subsequently cancelled, played through, and lost.

Did you mention gambling addiction as the reason for your account closure request at Slots Gallery Casino? If so, please forward me the email you sent to the casino, along with the response you received from Slots Gallery confirming that your account had been closed. I appreciate your cooperation.

No, slotsgallery doesn't reply to a single email from me. I did it from boho casino and stated that I wanted to permanently block myself from slotsgallery and also from boho casino.

Somehow they blocked me.

I mean, because they didn't reply to my emails, I waited over 48 hours and still haven't received anything from slotsgallery, that's why I'm saying what they're doing isn't fair.

Support is useless; everything is supposed to be done via email, but they don't reply. How are you supposed to get your money paid out? They always make excuses. I waited 10 days until I received the €4000.

What you're doing has nothing to do with fairness anymore. I can decide when I want to stop, not you until I lose everything. You deliberately didn't reply to my email until I lost and didn't help me at all.

Regarding your question about gambling addiction, I don't have a gambling addiction, to reiterate. I just don't want to play at either of these casinos anymore because they don't honor their payouts. They promise to permanently ban me from both casinos.

So, as you say, there's nothing we can do about €6800.

What can I say? If it's not possible, I have to agree, but that's not fair again.

I wrote to you about where I still had the €10,800, but unfortunately we also have to wait so long for a reply from you, and you take advantage of that.

Kind regards, Serki788

Nein slotsgallery antwortet keine einzige e-mail von mir ich hab es von boho casino gemacht und angegeben das ich bei slotsgallery mich für immer sperren will und bei boho casino auch.

Irgendwie haben de mich dann gesperrt

Ich mein ja das wegen weil de auf meine e-mails nicht antworten habe ich über 48 stunde gewartet und bis jetzt habe ich von slotsgallery nix bekommen das wegen sag ich ja das nicht fair ist was de machen.

Support ist für nix da es soll alles auf e-mail gehen aber de antworten nicht zurück wie soll mann da das geld auszahlen de finden immer ausreden ich habe 10 tage gewartet bis ich die 4000€ bekommen habe.

Das was de machen hat nix mehr mit fair zu tun ich kann bestimmen wann ich aufhören will nicht de bis ich alles verliere de haben extra nicht auf meine e-mail geantwortet bis ich verliere und mir nix geholfen.

Zu eure Frage wegen spielsucht ich habe keine spielsucht noch einmal ich will nur bei dise beide casino nix mehr spielen weil sie nicht ihre Auszahlungen einhalten sie versprechen ich bin jetzt bei beide casinos dauerhaft sperren.

So wie sie sagen können wir dann nix machen wegen 6800€

Was soll ich sagen wenn es nicht geht muss ich einverstanden sein aber das ist nicht fair noch einmal.

Ich habe euch geschrieben wo ich die 10.800€ gehabt habe noch aber leider müssen wir bei euch auch so lange warten bis man eine Antwort bekommen und das nutzen de auch aus.

Mit freundlichen Grüße Serki788

Dear Serki788,

Thank you for your response. As I have already explained, we cannot investigate the €6,800 that you lost through regular gameplay as a delayed withdrawal case. The funds were not withheld from you by the casino; they remained in your casino balance, and you chose to continue playing with them. We cannot treat funds that were subsequently wagered and lost as an unpaid withdrawal.

You have also confirmed several times that you did not have a gambling addiction and that your request to restrict your account was made because you wanted to protect your winnings while waiting for the withdrawals to be processed. Therefore, this does not constitute a failed self-exclusion case that we could investigate under our policy.

Regarding the withdrawal processing times, you were previously informed that we can investigate a delayed withdrawal when the funds remain available and the withdrawal is still pending. In this case, however, the relevant withdrawals were cancelled, the funds were returned to your balance, and you subsequently played with them and lost them. We therefore cannot investigate the original withdrawal processing time as a basis for reimbursing those losses.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Veronika