SlotHunter Casino - Der Spieler hat Probleme, die KYC-Überprüfung abzuschließen.

Documents are not accepted or more absolutely miraculous documents are required every time even though everything should be in order first .. withdrawal rejected already 7 times ..

Dokumentteja ei hyväksytä tai vaaditaan lisää aivan ihme perusteilla olevia dokumentteja joka kerta vaikka kaikki pitäisi olla ensin kunnossa.. nosto hylätty jo 7 kertaa..

Dear Topi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which documents you have already provided? Have you received any explanation from the casino about what is wrong with your documents?

Please, forward any relevant communication to kristina.s@casino.guru, or post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hangers, hangers with my own picture, hangers with checkered paper and my own picture then tried to claim that the deposit was made from a special account even though there were probably 3 pictures of them and a receipt for the address. of them but now the withdrawal is no longer rejected but it is already in the waiting state for the second day after these episodes ... I read about the same company from another casino doing the very same things and deliberately delaying .. now then just waiting for what reason to reject next ..

Henkkarit, henkkarit omalla kuvalla, henkkarit ruutupaperilla ja omalla kuvalla sitten yritettiin jo väittää että talletus tehty eritililtä vaikka ei ollut niistä varmaan 3 kuvaa ja kuitti talletuksesta myös osoitteen varmennuksen pistin eli laskusta ja mitä lie vielä nyt kaikki pitäisi olla chatin keskustelujen mukaan kunnossa on kuvan kaappaukset niistä mutta nyt nostoa ei enää hylätä vaan se on jo toista päivää näiden episodien jälkeen odottavassa tilassa... Luin saman yhtiön toisesta kasinosta niin aivan samoja hommia tekevät ja tahallaan viivästytetään.. nyt sitten vaan odotetaan mikä syy seuraavaksi hylätä..

Topi, did you receive any confirmation about your successful verification, please?

Yes everything should be fine now have pictures from the conversation when you say so.

Kyllä kaikki pitäisi olla nyt kunnossa on kuvat keskustelusta kun niin sanoo.

Thank you, I will keep this complaint open. Please keep me updated and let me know if there is any change regarding your case, so we can continue resolving this case accordingly.

So the idea was that repatriation would not be accepted even though everything was fine. An attempt was made to delay the matter with non-existent excuses and now that everything is fine then repatriation is still not accepted.

Siis ideahan olikin että kotiutusta ei hyväksytä vaikka kaikki on kunnossa. Asiaa koitettiin viivyttää olemattomia tekosyillä ja nyt kun kaikki on kunnossa niin kotiutusta ei hyväksytä silti.

Topi, was your withdrawal declined again?

No but It has not pay out still... Just Been pending now 4days

Hi Topi,

Is there anything new regarding your withdrawal?

the money was paid a couple of days after the last post please.

rahat oli maksettu pari päivää viimeisen viestin jälkeen kiitos.

Hello Topi,

Does this mean we can consider this complaint to be resolved now?

Yes please

Kyllä kiitos

Dear Topi,

Thank you for a quick reply. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina, Casino.guru