Slotexo Casino - Die Auszahlung an den Spieler verzögert sich

This casino's service is completely outrageous.

They refer to their terms and conditions, which clearly state that payouts are processed within three business days.

After repeatedly inquiring with the utterly incompetent support, all you get is a request for patience.

What's the point of having terms and conditions if they aren't followed?

It's absolutely disgraceful how players are treated here. You're sent a standard response, and then the chat is abruptly ended. Inquiries via email are not even acknowledged.

I've sent a total of 20 emails with no response whatsoever. This treatment of players should be prohibited.

Es ist eine völlige unverschämtheit was dieses Casino liefert.

Sie beziehen sich auf ihre AGB in denen ganz klar steht das die Auszahlungen innerhalb drei Werktagen bearbeitet werden.

Nach mehrmaligen Rückfragen bei dem völlig unfähigen Support wird um Geduld gebeten.

Wofür gibt es AGBS wenn man sich nicht daran halten muss.

Es ist eine absolute unverschämtheit wie hier mit den Spieler umgegangen wird, man bekommt einen Standardtext zugesandt und dann wird der Chat einfach beendet. Auf Rückfragen per email wird erst gar nicht reagiert.

Insgesamt 20 Emails geschrieben. keinerlei Reaktion. Es sollte verboten werden so mit Spielern umzugehen

Dear mm181726,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

no, that is completely inadequate!!!!! the casino refers to its terms and conditions in everything, so the casino is obliged to adhere to its terms and conditions, which means they have a maximum of 3 days to pay out and process the winnings, but neither of these things has happened. And I have absolutely no understanding and certainly no patience for such inability

nein das ist völlig unzureichend !!!!! das casino beruft sich in allem auf seine AGBS somit ist das casino verpflichtet sich an seine AGBS zu haslten was bedeutet sie haben maximal 3 tage zeit um die gewinne auszubezahlen und zu bearbeiten aber weder das eine noch das andere ist passiert. Und für ein solches unvermögen zeige ich absolut kein Verständnis und schon gar keine Geduld

Dear mm181726,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mm181726,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.