Slot Madness Casino - Nach Aktivierung des Bonus werden dem Spieler die Gewinne verweigert.

I activated a $45 free chip which had a 40x playthrough. Conditions for coupon use stated a deposit needed to be made prjor to its activation if you've played a no deposit bonus prior. I proceeded to verify the all sub category of my transaction history where no previous use of coupon was listed. Proof sent below as screenshot. Therefore I activated the coupon provided March 28 and completed a very lengthy playthrough just so my winnings could be denied under false pretence provided by this casino. They claimed the could see in their history use of a coupon in July 2024 and proceeded to cancel my withdrawal returning my $12 deposit they requested in order to verify my lightchain wallet.

Hello Magicoflife,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did the casino provide any evidence of your previous bonus history?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

A request that I verify my account via lightchain wallet was made when I proceeded to withdraw my winnings today. I completed this step and withdrawal then appeared as approved. It was canceled shortly after. When I inquired in these regards I was told I had previously played a no deposit bonus and that a cash topup is required in between each no deposit bonus played.

I asked the agent at that point why I could not see this in my transaction history and why the last transaction to appear was the activation of the FREE45 bonus I started on March 28. The agent proceeded to inform me only the last 30 days are made available for our information and this even in the "ALL" transactions category.

This is quite frustrating and misleading that were unable to see our information and completing $1400 playthroughs just to then be denied our maximum payout of $100 due to a discrepancy in the casinos system. If the information is available to the agents, it should also be available to the clients.

I ask that you kindly rectify the issues as this is misleading and extremely discouraging.

Thanking you in advance,

Micheline

Hello Magicoflife,

Would it be possible to forward the communication between you and the casino along with your bonus history tab to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

https://drive.google.com/file/d/125Lhgv8DM70gZUP_1rQHEWzNA3MKyYkS/view?usp=drivesdk

Here's the link to the conversation I had with the agent that day. Hope this is helpful. Thanks

Hello Magicoflife,

Unfortunately, the link is not working correctly as it requires access.

Would it be possible to rather forward the conversation through e-mail to nikolas.b@casino.guru?

Awaiting your response.

Regards,

Nick

Dear Magicoflife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru