Slot Madness Casino - Der Rücktritt des Spielers wurde abgelehnt.

Hello

I fulfilled the conditions of the coupon below. Then I won $400 from the $100 I wanted to withdraw. It was rejected. That it cannot be withdrawn. Yesterday I made a $12 deposit so that the withdrawal was available.…

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Dear Flashweed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from the casino.

From the screenshots that you provided. I understand that you have activated and used a no-deposit bonus with code 30MAD with a max cashout of $100. Could you please provide the timeline of events? Please provide the dates for the following:

• account registration
• 30MAD bonus activated
• 30MAD bonus completed wagering
• withdrawal of $400
• $400 withdrawal rejected
• deposit of $12

You said the $400 withdrawal was rejected. Did you receive any reason from the casino for rejecting your withdrawal request? Please post a screenshot of the withdrawal rejection notification.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Hello. Everything went smoothly. They still ask for a $30 deposit.

https://www.inclave.com/home

the casino operator

Could you please clarify whether you were able to withdraw the winnings from the 30MAD coupon after depositing $12?

As for the $30 deposit, it is normal that the casino would ask for a deposit if you are trying to get another bonus.

hello. I couldn't withdraw my winnings. The withdrawal request was rejected. If someone uses a coupon, even if they meet the conditions, they can't withdraw their winnings, they can only play with it. When I asked, they said I would be able to withdraw it as soon as I made a deposit. After that, I was able to initiate the withdrawal. But the casino rejects it.

Dear Flashweed

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal K, (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Flashweed,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jean, allow me to thank you and I trust that we will reach a positive outcome. I sincerely apologize for my late reply.

Hello Flashweed,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Slot Madness Casino to join the conversation.

Dear Slot Madness Casino,

I would appreciate it if you could clarify the course of events and why the player's withdrawal was rejected.

If there is any information or evidence related to this case that cannot be shared publicly, please forward it to michal.k@casino.guru of via Teams for independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

I had the chance to review the situation and even after reviewing the entire player history top to bottom I'm not finding an incident that matches this description. There must be some confusion on your part Flashweed.

There was one "win", historically that I can find that resulted in requested withdrawals. It would not have been valid however as the rules of the casino and the benefits themselves (free chips, free spins, free tournaments, et al) do not allow more than one free benefit between cash deposit/play sessions. In this case, the requested withdrawals did not even make it to review. They were cancelled and played back into the casino.

Currently there are no pending withdrawals, there is no history of withdrawals being denied within the account, and there is no playable balance. I am afraid there is nothing I could do to assist here.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slot Madness

Dear Slot Madness Casino, please show me the chat conversation I had with customer service on the casino website at that time regarding this matter. 2026.06.08

I am ready to take the case against the casino to court. I can withdraw $100 if I make $900 worth of spins. Then the withdrawal was rejected. After receiving a reply in the chat that my withdrawal

Dear Nick / Slot Madness Team,

Thank you for your response. I have reach out with some additional enquiries and am looking forward to your reply.

Dear Flashweed,

Thank you for your response and for providing the screenshots. Could you please also share your bonus history with me?

As Nick / Slot Madness Team has indicated, you have claimed or taken part in multiple casino promotions—such as free chips, free spins, or free tournaments—without making a real-money (or "clean") deposit in between. This appears to be the reason for your ineligibility to receive winnings from the promotion in question.

In addition, I would kindly ask you to share your deposit and withdrawal history, as well as the entire livechat conversation, of which you showed only one screenshot, so that I can gain a clearer understanding of the situation and assess it more accurately.

hello. As you can see in the picture, I used the bonus code after depositing. 30MAD bonus code,

Dear Flashweed,

Thank you for providing the screenshot. However, it does not provide the full context I was looking for.

I realise that my previous request may not have been entirely clear to you. What I was looking for was your complete bonus history, rather than only the entries from that specific period of the day.

Could you please provide the full record of your bonus history for my review?

I look forward to your response.

Dear Flashweed,

We are extending the timer by 3 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru