Simsinos Casino - Die Rücknahme des Spielers hat sich verzögert.

I received free spins or a free bet for the football game, I can't remember exactly. I requested a withdrawal via credit card on July 3rd, 2026. Today is July 26th, 2026, and still nothing has appeared in my account. I've spent hours messaging with support, etc. So far, I've been given the runaround; each time I've been told to wait, send bank statements, etc. I just asked again in the chat. Now the casino is saying they've refunded me the €50 and that I withdrew it using a different method! Outrageous! I know what I won and what I'm entitled to!

Habe freispiele erhalten oder für das fussball Spiel freebet erhalten so Genau weiss ichs nicht mehr. und über Kreditkarte auszahlen beantragt am 3.7.26. Heute ist der 26.7.26 und bis jetzt ist nichts auf meinen Konto. Stundenlanges schreiben mit dem Support usw. Bis jetzt wurde ich, hub gehalten, es wurde jedes mal gesagt ich soll warten, Konto Auszüge schicken usw. Grad wieder im chat nach gefragt. Jetzt schreibt das casino, sie hätten mir die 50 Euro retour gebucht und ich hab sie mir einer anderen Methode auszahlen lassen! Eine Frechheit! Ich weiss was ich gewonnen habe und was mir zu steht!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• From the screenshots you uploaded with your complaint, it seems that your withdrawal request was processed on 14 July. Am I correct in understanding that the withdrawal was never actually completed and that the funds were returned to your casino account today?
• Did you receive any email from the casino informing you that the funds had been returned to your casino account? If so, kindly forward the email to me at veronika.f@casino.guru.
• Have you made any successful withdrawals from this casino before?
• Which payment methods are available in your casino account for deposits and withdrawals? If possible, please send me a screenshot showing the available payment methods.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Unfortunately, I have not yet received this one payment.

I had 3 payouts. 3 times free spins or free bets and was able to withdraw 50 euros each time.

What Simsinos is writing about refers to the one payout that has already arrived. However, that's a different transaction number.

Both bank transfer payments have arrived.

However, the one payment made via credit card has not yet arrived. And that's the one in question.

I received an email yesterday which I'm attaching.

Leider habe ich bis jetzt diese eine Auszahlung nicht erhalten.

Ich hatte 3 Auszahlungen. 3 mal freispiele oder freebet und konnte jeweils 50 Euro zur Auszahlung bringen.

Das was Simsinos schreibt da handelt es sich um die eine Auszahlung die auch angekommen ist. Das ist jedoch ein andere Transaktions Nummer.

Die beiden Auszahlungen per bank transfer sind bei mir angekommen.

Jedoch die eine Auszahlung per Kreditkarte ist bis jetzt nicht angekommen. Und um diese geht es.

Habe gestern eine Email erhalten die ich Ihnen anhänge

Dear GANJA37,

Thank you for the provided explanation and evidence thus far.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Simsinos Casino to ignore us completely in our attempts to mediate any kind of issue. Please see all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Simsinos Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.

Best regards,

Veronika