Simsinos Casino - Das Spielerkonto ist gesperrt und die Auszahlung verzögert sich.

Hello, about six days ago I tried to withdraw my €280. First, the withdrawal button was no longer available! Since then, Simsino Casino has been inaccessible. It says I'm blocked. I've sent the casino several emails, and I usually get a response (from AI), but I haven't gotten any further. Previously, I was able to withdraw money several times after successful verification.

Hallo,vor ca 6 Tagen wollte ich meine 280,- Euro auszahlen lassen.als erstes war der „Button"für Auszahlungen nicht mehr verfügbar!?seitdem ist das simsino Casino nicht mehr verfügbar.es steht,ich bin geblockt.habe dem Casino mehrere Emails gesendet,es wurde meistens eine Antwort gegeben (KI),aber weiter bin ich nicht gekommen.früher hatte ich nach erfolgreicher Verifizierung schon öfter ausbezahlen lassen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Simsinos Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Thorvio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru