Silverplay Casino - Die Spielerin hat Mühe, ihre Gewinne abzuheben.

I have difficulties with the payment, in the chat I was written in German, I was told they would notify me by email .. Now everything was in English in the email, unfortunately I don't speak English. I also emailed this but no response.

Now I don't know what they want from me, can you translate that for me ??? You're welcome

Hab Schwierigkeiten mit Auszahlung, im Chat wurde mit mir deutsch geschrieben, da sagte man mir man wird mich mit Email benachrichtigen..Jetzt war in Email alles auf englisch, leider kann ich kein Englisch. Dies hab ich auch gemailt aber keine Reaktion.

Jetzt weiß ich nicht was die alles von mir wollen, können Sie mir das übersetzen??? Bitte

Dear bell2410,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. The casino is asking you to provide documents to verify your identity. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. 

Here are translations of the screenshots you provided. Please, keep in mind they are translated by a tool that doesn't always offer a grammatically correct translation:

I would recommend you provide the required documents as soon as possible, so you can withdraw your winnings.

Looking forward to hearing from you.

Best regards,

Kristina

Payment has been made, thank you

Auszahlung ist erfolgt, danke

Awesome news, bell2410. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.