SG Casino - Das Spielerkonto wurde ohne Zustimmung wiedereröffnet.

SG Casino reopened my betting account on January 25, 2025, without my request or consent, clearly violating their duty of care and responsibility. The account had previously been permanently closed due to gambling addiction. I demand reimbursement of the losses exceeding €340 since the reopening. This is definitely my last complaint; I have closed all my other betting accounts.

Das SG-Casino hat das Wettkonto ohne meine Aufforderung oder Zustimmung am 25.1. 2025 wiedereröffnet und damit klar gegen Ihre Fürsorge- und Verantwortungspflichten verstoßen. Das Konto war davor wegen Spielsucht dauerhaft geschlossen worden. Ich fordere die Erstattung der Verluste über 340 Euro seit der Wiedereröffnung. Das ist definitiv die letzte Beschwerde, alle anderen Wettkonten habe ich schließen lassen.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with SG Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently still have access to your account?
• Could you please advise on the timeline of your deposits?
• Could you please share your original self-exclusion from SG Casino? You can send emails or chat transcripts to my email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear sagnol80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello sagnol80,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru