SG Casino - Das Spielerkonto wurde geschlossen und die Auszahlung storniert.

SG Casino has blocked my account without offering any valid justification and, in addition, has cancelled a withdrawal of €54 that had already been requested and which corresponds to legitimately obtained funds, improperly withholding my money.

To date, I have not been provided with any explanation regarding the reasons for the account being blocked or the withdrawal being cancelled, nor has any solution been offered to resolve the situation.

I have tried to contact customer service on several occasions, without receiving any response after more than 13 working days, which demonstrates a total lack of professionalism, transparency and respect for the customer.

I demand an immediate response and the full payment of the €54 withheld.

SG Casino ha procedido al bloqueo de mi cuenta sin ofrecer ninguna justificación válida y, adicionalmente, ha cancelado un retiro de 54 € que ya había sido solicitado y que corresponde a fondos legítimamente obtenidos, reteniendo mi dinero de forma indebida.

Hasta la fecha, no se me ha proporcionado ninguna explicación sobre los motivos del bloqueo de la cuenta ni sobre la cancelación del retiro, ni se ha ofrecido ninguna solución para resolver la situación.

He intentado contactar con el servicio de atención al cliente en varias ocasiones, sin obtener respuesta alguna tras más de 13 días laborables, lo que demuestra una falta total de profesionalidad, transparencia y respeto hacia el cliente.

Exijo una respuesta inmediata y el abono íntegro de los 54 € retenidos. 

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Dear girasol,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila