Royal Stars Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

Hello. I'm not usually one to file complaints. This concerns the casino described! I submitted a withdrawal request on September 5th, 2026, and haven't received it after 5 days. In the chat, I keep getting the same response: "Congratulations on your winnings, the department is working hard to process your payment." I've been a member of this casino for almost 3 years and never had any problems until now. I'm fully verified and a VIP. Since the takeover/change of ownership, I'm very suspicious, as I usually had my money in my account within 24 hours, which is no longer the case! These responses alone make me suspicious. Please clarify this matter because I'm getting nowhere and keep hearing the same thing! Thank you in advance.

Hallo. Eigentlich bin ich keiner der eine Beschwerde einreicht. Es handelt sich um das beschriebene Casino! Habe eine Auszahlung am 05.09.26 eingereicht und habe nach 5 Tagen keine Auszahlung erhalten , werde im Chat immer mit der gleichen Antwort hingehalten, herzlichen Glückwunsch zu ihrem Gewinn die Abteilung arbeitet mit Hochdruck für die Auszahlung. Bin seit fast 3 Jahren in diesem Casino und hatte bis dato nie Probleme, bin komplett verifiziert und dort VIP . Seit der Übernahme bzw Wechsel des Casino Besitzer ist mir das alles sehr suspekt, da ich in der Regel mein Geld nach 24h auf dem Konto hatte, was jetzt leider nicht mehr der Fall ist ! Alleine diese Antworten machen mich stutzig. Bitte um Klärung des falls weil ich leider nicht weiter komme und ständig das gleiche höre !!! Danke im voraus

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Dear soko8888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear soko8888,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear soko8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Never mind, I messed up the money 🤣

Hat sich erledigt habe das Geld verdreht 🤣

Thank you for the update. We will now close this complaint.

Please don’t hesitate to contact us in the future if you encounter issues with casino gaming, and we will do our best to assist.

Best regards,

Jean