Rooster Bet Casino - Das Spielerkonto ist geschlossen, aber die Gewinne werden verzögert gutgeschrieben.

My account was deactivated for no reason. Despite the deactivation, withdrawals are still being processed. I have €1200 in the withdrawal list and more than €400 in my balance.

But I didn't receive any really specific answers; they were just the standard responses from live support. My emails haven't been answered yet.

Mein Konto wurde ohne Grund deaktiviert. Troz der deaktivierung werden die Auszahlungen bearbeitet. Hab 1200 euro in der auszahlung liste und mehr als 400 euro auf der balance.

Aber ganz genau konkrete Antworten habe ich nicht erhalten es waren halt die Standard Antworten vom live support. Emails wurden bisher nicht beantwortet.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any confirmations that your withdrawal requests would get processed despite the closure of your account?
• When exactly did you submit your withdrawal requests?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Hamislaski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.