Rooli Casino - Dem Spieler droht eine Verzögerung bei der Auszahlungsanfrage.

Hello dear Casinoguru team!

I am contacting you full of hope, as I have been waiting for my payout from Rooli Casino since September 30, 2026 .

I've been playing there since May of this year and am fully verified. Several payouts in the three-figure range have taken place, all of which worked and were processed quickly.

The screenshot of my verified account is attached. I keep getting the same answers via the live chat, and I've been told that the delay is n't due to missing documents or verification issues, but rather because withdrawals are processed manually and the team has to review each one individually. This is done in order of receipt. I've been playing at various online casinos for several years, and I've never had to wait several weeks for a withdrawal without any apparent reason. Furthermore, I'm increasingly suspecting that the casino is simply stalling and, in the worst-case scenario, might even withhold my winnings entirely.

I am grateful for any help and hope you can help me. Thank you very much!

Should you require further evidence or files, I will gladly upload them as well.

Hallo liebes Team von Casinoguru!

Ich wende mich voller Hoffnung an euch, da ich seit dem 30.09.2026 auf meine Auszahlung von Rooli Casino warte.

Seit Mai diesen Jahres spiele ich dort und bin auch voll verifiziert. Es fanden mehrere Auszahlungen im dreistelligen Bereich statt, welche auch immer funktionierten und schnell von statten gingen.

Der Screenshot meines verifizierten Kontos ist anbei. Über den angebotenen Live-Chat bekomme ich immer die selben Antworten und es wurde mir gesagt, dass es weder an fehlenden Dokumenten noch an der Verifizierung liegt, sondern daran das die Auszahlungen manuell stattfinden und das Team alle Auszahlungen manuell prüfen muss. Dies geschieht nach der Reihenfolge. Ich spiele seit mehreren Jahren auf verschiedenen Online Casinos und noch nie musste ich mehrere Wochen ohne ersichtlichen Grund auf meine Auszahlung warten. Zudem wächst in mir der Gedanke, dass das Casino mich einfach hinhalten möchte und mir im schlimmsten Fall sogar meinen Gewinn komplett verwehrt.

Ich bin über jede Hilfe dankbar und hoffe dass ihr mir helfen könnt. Vielen Dank!

Sollten Sie weitere Nachweise oder Dateien benötigen, lade ich diese gerne ebenfalls hoch.

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Dear Spieloviic,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method did you use to withdraw your winnings? Was it the same one you used in the past?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina