RocketPlay Casino - Das Spielerkonto wurde ohne Vorwarnung geschlossen.

I've been playing casino games for 25 years, but what they're doing here is unbelievable.

I said in the chat that I was taking a break from playing. I'm also cashing out and banning myself. That's exactly what I wrote, and that's how I still have the chat log.

Unfortunately, the lady in the chat wasn't able to wait until I had withdrawn my money and simply closed it. Now the account is closed and they supposedly can't open it due to regulations so I can withdraw my funds (which is bullshit). This is deliberate fraud.

I set a deadline - which she didn't care about.

Beware of DOLLY, she is incapable or cannot read, does not keep her promises and blocks accounts without being asked.

An outrage!

Ich spiele seit 25 Jahren Casino, aber was die hier abziehen ist unfassbar.

Ich habe im Chat gesagt ich lege eine Spielpause ein. Dazu zahle ich aus und mach den Ausschluss. Genau so habe ich es geschrieben und so liegt mir auch der chat noch vor.

Leider war die Dame im Chat nicht in der Lage zu warten, bis ich mein Geld ausgezahlt habe und machte es einfach zu Jetzt ist das Konto geschlossen und sie können es wegen den Bestimmungen angeblich nicht öffnen damit ich auszahlen kann (was ein Bullshit) Das ist vorsätzlicher Betrug.

Ich habe eine Frist gesetzt - was die nicht interessiert hat.

Vorsicht vor DOLLY, die ist unfähig oder kann nicht lesen, hält sich nicht an Abmachungen und sperrt ohne Aufforderung das Konto

Eine Frechheit

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you have requested a self-exclusion from RocketPlay Casino?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear bluezoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru