RoboCat Casino - Die Auszahlung an den Spieler verzögert sich

Hello, about 4 weeks ago I was pretty lucky with Robocat and won almost €43,000. Withdrawals are only possible 3 times a week, €1,000 each (if you are at VIP level 4). I have done this regularly and have been able to make 7 withdrawals so far. The withdrawals all take over a week. Now I wanted to request the next €1,000 withdrawal today, but it doesn't work because Robocat downgraded my VaiP level (for no reason). Now I can only withdraw €800 a day, 3 times a week... I'm so annoyed and I'm asking you all to help me somehow. At this rate, it will take me at least 4 months to withdraw my winnings, which is just not fair.

I hope you can help me.

Hallo, ich habe vor etwa 4 Woche ziemlich Glück bei Robocat gehabt und habe knapp 43.000€ gewonnen. Auszahlungen gehen nur 3 x die Woche je 1000€ ( wenn man VIP Stufe 4 hat). Dies habe ich auch regelmäßig gemacht und habe bis jetzt jetzt 7 mal machen können. Die Auszahlungen dauern alle über eine Woche. Nun wollte ich heute die nächste 1000€ Auszahlung anweisen geht aber nicht weil Robocat mich bei den VaiP Level runter gestuft hat ( ohne Grund) nun kann ich nur 800€ am Tag 3 x die Woche auszahlen… mir ärgert das so sehr und bitte euch mir irgendwie zu helfen. In dem Tempo werde ich für die Auszahlung meines Gewinns mindestens 4 Monate brauchen was einfach nicht fair ist.

Ich hoffe sie können mir helfen.

Dear 7vmv45v6ys,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I would like to add something to my complaint. I have deposited a very, very large amount of money with Robocat. If you want to be precise, I am addicted. This winnings are saving me from my debts, I'll be honest. That's why I depend on the payouts. Things wouldn't have gotten this far if Robocat had closed my account as I requested. I can also send them my emails to Robocat requesting that the account be closed. I'm afraid that Robocat won't pay me anything... Please help me, I need the money and then I want my account closed immediately. Given all the reasons, is there an option with your help to get the whole money paid out at once? Please don't mention the account closure for now, as I'm afraid that Robocat will then close my account and not pay out my winnings.

Ich möchte meiner Beschwerde noch etwas bei fügen. Ich habe sehr sehr sehr viel Geld bei Robocat eingezahlt. Wenn man es genau nehmen möchte bin ich Süchtig. Dieser Gewinn rettet mich aus meinem Schulden, da bin ich ehrlich. Deswegen bin ich auch auf die Auszahlungen angewiesen. Es wäre alles nicht so weit gekommen wenn Robocat mein Konto geschlossen hätte wie ich es verlangt habe. Ich kann ihnen auch meine mails an Robocat mit der Bitte um Kontoschließung senden. Ich habe Angst das Robocat mir gar nichts auszahlt… Bitte helft mir ich brauche das Geld und möchte im Anschluss auch direkt das mein Konto geschlossen wird. Gibt es wegen den ganzen Gründen die Option mit eurer Hilfe das ganze Geld aufeinmal ausgezahlt zu bekommen ? Bitte vorerst die kontoschließung nicht erwähnen da ich Angst habe das Robocat dann mein Konto schließt und darauf hin meinem Gewinn nicht auszahlt.

Dear 7vmv45v6ys,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I only get my payouts once a week... since you can only withdraw €1,000 a day, it drags on. The stated three-day payout time is completely incorrect. I have to wait at least a week for every payout! Unfortunately, I can't understand how this casino can get such good reviews from you.

Ich kriege meine Auszahlungen nur jede Woche… da man ja nur 1000€ am Tag auszahlen kann zieht sich das alles in die Länge. Die angegeben 3 Tage auszahlungszeit stimmen auf gar keinen Fall. Ich muss auf jede Auszahlung mindestens eine Woche warten !! Leider kann ich nicht nach vollziehen wie dieses Casino bei ihnen so gute Bewertungen haben kann.

Payouts now take more than two weeks! I haven't received a payout since May 5th.

Auszahlungen dauern mittlerweile mehr als 2 Wochen! Ich habe seit dem 05.05 keine Auszahlung mehr erhalten.

Dear 7vmv45v6ys,

Please forward a screenshot of your withdrawal tab along with the communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear 7vmv45v6ys,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru