RoboCat Casino - Das Konto des Spielers wurde geschlossen.

Let's see if this is the

solve, they closed my account (according to them) on 17/3 but yesterday on 26/3 I managed to deposit €50. I ask for a refund of this amount. I insert part of the email and payments made on a closed account

Vediamo se questa la

risolvete,mi chiudono l’account (a detta loro)il giorno 17/3 ma ieri il 26/3 riesco a versare 50€.chiedo il rimborso di tale somma.inserisco parte della mail e versamenti effettuati su un conto chiuso



Dear Ughetto85,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me all the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

The reason for the closure SHOULD NOT AFFECT my decision to leave a gaming account open or not, if I decide to close it it is my business and the lords of these fraudulent sites should pay attention to customer requests. As written in the

email sent, if I want to buy a jacket I go into an open shop and spend my money to buy the jacket, but if the shop is closed how is it possible that I can spend money inside it!?! the same thing goes for the casino,..and if I won?? no way they would credit me with the winnings, precisely because the account was closed..what is this? only take and never give??? spend them on medicines and also really brave to defend SCAM SITES. greetings

Il motivo della chiusura NON DOVREBBE INFLUIRE sulla mia decisione di lasciare aperto un conto gioco o meno,se decido di chiuderlo sono affari miei e i lor signori di questi siti truffaldini alle richieste dei clienti dovrebbero prestare attenzione.come scritto nella

mail inviata,se io voglio comprare una giacca entro in un negozio aperto e spendo i miei soldi per comprare la giacca,ma se il negozio è chiuso com’è possibile che io riesca a Spendere soldi al suo interno!?!la stessa cosa vale x il casinò,..e se vincevo??col cazz che mi accreditavano la vincità,appunto xchè il conto era chiuso..cos’è qua?solo prendere e mai dare???spendeteli in medicine e in più veramente coraggiosi a difendere SITI TRUFFA.saluti

Thank you for your reply, Ughetto85. I would like to clarify that the reason for account closure as well as the account closure itself is a critical piece of information that guides the entire resolution process.

Without it, we are unable to proceed effectively. Furthermore, as I explained previously, according to our company policy casinos must act only in case players request self-exclusion due to gambling addiction, which you didn't mention in your message. Even after the casino asked you for the reason you basically displayed dissatisfaction with the amount of winnings.

Furthermore, your analogy cannot be applied to the casino industry. You wouldn't walk into a shop if you didn't want to spend money there even if it was open, right? And in real life, no shop would close just to prevent you specifically from shopping there.

And lastly, after reviewing all your messages and one of your last emails I must emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you. One more attempt to verbally assault or intimidate any Casino.Guru professionals will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior. If our approach does not align with what you’re looking for, we strongly recommend seeking a different platform that might better suit your needs.

Unfortunately, after gathering all the necessary information we don't think you are entitled to any refunds, and I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.