Richard Casino - Die Gewinne des Spielers wurden eingezogen.

I was just playing away already done my playthrough, sitting just over $400, then I hit the grand jackpot on a piggy game! It paid $3000 as I got all three pigs. Bells and whistles went 9ff then game said maximum reached must withdraw or forfeit now.

So I had already verified drivers licence before I started playing but took 16 hours to get adress and bank card and account verified was not easy. An6way just as that was approved I seen money was no longer available to with draw and there was $150 in my account. They said maximum withdraw is 3250 so as I had 3400 they gave me 150 the generous difference. This is rubbish plz help me

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear GuessTee,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with withdrawing funds from the casino.

To assist you more effectively, I would like to ask a few questions to clarify the situation:

• Have you checked the casino’s daily, weekly, or monthly withdrawal limits?
• Were you able to successfully withdraw smaller amounts before this issue arose?
• Did you receive any specific messages or reasons when your withdrawal was declined?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Hey. No they continued for hours of rubbish to verify account over and over and once verified was when the money was no longer there so I asked what happened and that's when for first time I hear about the 3250 limit. But as stated it was in one spin literally from $400 to $3400 one spin . Then game stopped and said maximum withdraw reached and took me to withdraw page.

So no to being able withdraw any amounts also no to a response until I contacted them

Thank you for your reply and for providing the previous details, GuessTee.

• Could you please provide details about the verification process you completed? Was there any specific timeframe regarding the submission of your documents?
• Could you please provide us with your game history? If possible, please post a screenshot of your history here in this thread.
• Additionally, could you provide any further communication you had with the casino? This may include screenshots, emails, or chat records. You can send all the documents to: petra.h@casino.guru or post your screenshots in the thread.

Thank you again for your cooperation.

Dear GuessTee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru