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Good evening, on April 27th, I made a withdrawal of 108 euros. Despite the passing days, it is still in processing and despite the countless times I've contacted the live chat, I receive the same response each time. Their response is that the request is with the relevant department and they cannot do anything due to the volume of transactions. When the casino states on its site that the completion of withdrawals is done in three working days and fails to adhere to this, I find it necessary to report it. Please, if you can, do something about this.

Καλησπέρα , στις 27 Απριλίου έκανα μια ανάληψη 108 ευρώ. Μετά από τόσες μέρες ακόμα βρίσκεται σε επεξεργασία και παρόλο που έχω μιλήσει άπειρες φορές με το live chat κάθε φορά λαμβάνω την ίδια απάντηση. Η απάντηση τους είναι ότι το αίτημα βρίσκεται στο αρμόδιο τμήμα και πως λόγω όγκου συναλλαγών δεν μπορούν να κάνουν τίποτα . Όταν το καζίνο αναφέρει στο site του ότι η ολοκλήρωση των αναλήψεων γίνεται σε τρεις εργάσιμες και δεν το τηρεί οφείλω να το καταγγείλω . Παρακαλώ αν μπορείτε κάνετε κάτι γι αυτό

Dear karamanis95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear karamanis95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.