Retro Bet Casino - Das Spielerkonto wurde geschlossen, ohne dass eine Antwort eingegangen ist.

The casino hasn't responded for six weeks, and about twelve weeks ago I contacted them. I haven't received any replies. I also requested an up-to-date deposit and withdrawal statement, but to this day there has been no response, and my account has been blocked. So I can't reach anyone via chat or any other means.

Das casino meldet sich seit 6 wochen nicht und vor ca 12 wochen habe 8vh ich kontakt aufgenommenen antworten bekomme ich auch keine ich forderte auch eine aktuelle ein und Auszahlungsliste bis heute keine Antwort und konto wurde auch gesperrt also weder per chat oder sonstiges kann ich jemanden erreichen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Retro Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Nonam87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru