Redkings Casino DE - Die Kontofunktionen des Spielers sind eingefroren.

My account has been unusable for several days. The game 6 Fruits is stuck in a loop and cannot be closed. As a result, all other functions of my account (including my existing balance) are unusable. I've tried all the suggested solutions to fix the problem, clearing cookies and cache multiple times and using different browsers. None of this has worked. I've been trying to contact customer support via email for days. Today, an employee finally got in touch. They asked for confirmation that I wasn't using any bonuses in the game, which I sent. Unfortunately, I still haven't received any help. I also tried using the chat function, but it doesn't work because all account functions are essentially frozen. I've attached screenshots of the screen that appears when I try to access my account. Please help, I'm completely stuck!

Seit einigen Tagen ist mein Konto nicht nutzbar. Das spiel 6 Fruits befindet sich in der Dauerschleife. Man kann es nicht mehr schliessen. Daher sind alle weiteren Funktionen meines Accounts (inkl. das vorhandene Geld) nicht mehr nutzbar. Ich habe alle Vorschläge genutzt um den Fehler zu beheben. Mehrfach Cookies und Cache gelöscht. Habe verschiedene Browser genutzt. Das alles hat keine Lösung gebracht. Den Kundenkontakt habe ich per E Mail seit Tagen versucht zu kontaktieren. Heute hatte sich zum ersten mal ein Mitarbeiter bei mir gemeldet. Der wollte von mir eine Bestätigung das ich keinen Bonus im Spiel verwende, die Bestätigung hatte ich gesendet. Aber mir wurde leider wieder nicht geholfen. Habe auch versucht den Chat zu kontaktieren, dies funktioniert leider nicht da alle Funktionen des Kontos quasie eingefroren sind. Ich habe Ihnen hier die Screenshotos eingefügt die kommen wenn ich mein Konto öffnen möchte. Bitte um Hilfe, denn ich komme einfach nicht weiter!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Hedgehog,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you have lost any real-money funds due to the technical issue?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Hedgehog,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru