Rabona Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

Subject: Three outstanding payments (totaling €1,500) are significantly overdue.

Complaint:

Dear Casino Guru Team,

I would like to file a complaint against Rabona Casino because my withdrawal requests have been ignored or delayed for a long time.

This involves a total of three payments of €500 each (total amount: €1,500), which are to be transferred to my German bank account.

​

Here are the details of the transactions:

€500 applied for on 19.04.2026

€500 applied for on 21.04.2026

€500 applied for on 26.04.2026

According to the terms and conditions and the information on the website, the processing time for bank transfers is 3 to 5 working days.

This deadline has already been significantly exceeded, especially for the first two payments.

​

Previous communication:

I've contacted live chat multiple times and also asked my VIP manager (VIP support) for clarification. Each time, I'm given the same standardized response: I should "be patient" and the payout will be processed "any moment." However, the fact is that the status hasn't changed for days and I haven't received any money.

Rabona advertises itself as a reliable provider, but this behavior is unacceptable and anything but customer-friendly. My account is fully verified, and there is no apparent reason for this delay.

​

I kindly request the Casino Guru team to mediate in this case and contact the provider to expedite the payout of my legitimate winnings.

Thank you so much for your help.

Sincerely,

Aleksandar Bjelosevic

Betreff: Drei ausstehende Auszahlungen (insgesamt 1.500 €) überschreiten die Bearbeitungsfrist deutlich.

​Beschwerde:

​Sehr geehrtes Casino Guru Team,

​Ich möchte eine Beschwerde gegen das Rabona Casino einreichen, da meine Auszahlungsanfragen seit längerer Zeit ignoriert bzw. verzögert werden.

Es handelt sich um insgesamt drei Auszahlungen in Höhe von jeweils 500 € (Gesamtbetrag: 1.500 €), die auf mein deutsches Bankkonto überwiesen werden sollen.

​

Hier sind die Details der Transaktionen:

​500 € beantragt am 19.04.2026

​500 € beantragt am 21.04.2026

​500 € beantragt am 26.04.2026

​Laut den Geschäftsbedingungen und den Angaben auf der Webseite beträgt die Bearbeitungszeit für Banküberweisungen 3 bis 5 Werktage.

Diese Frist ist insbesondere für die ersten beiden Zahlungen bereits weit überschritten.

​

Bisherige Kommunikation:

Ich habe mehrfach den Live-Chat kontaktiert und auch meinen VIP-Manager (VIP Support) um Klärung gebeten. Jedes Mal werde ich mit standardisierten Antworten vertröstet: Ich solle mich "gedulden" und die Auszahlung würde "jeden Moment" bearbeitet werden. Fakt ist jedoch, dass sich der Status seit Tagen nicht ändert und kein Geld bei mir eingegangen ist.

​Rabona wirbt damit, ein zuverlässiger Anbieter zu sein, doch dieses Verhalten ist inakzeptabel und alles andere als kundenfreundlich. Mein Konto ist vollständig verifiziert, und es gibt keinen ersichtlichen Grund für diese Verzögerung.

​

Ich bitte das Casino Guru Team freundlich darum, in diesem Fall zu vermitteln und den Anbieter zu kontaktieren, um die Auszahlung meiner rechtmäßigen Gewinne zu beschleunigen.

​Vielen Dank für Ihre Hilfe.

​Mit freundlichen Grüßen

Aleksandar Bjelosevic

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear coasbj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear coasbj,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla