Rabona Casino - Die Auszahlung von 500 € an den Spieler wurde ohne Autorisierung storniert.

I requested a withdrawal of €500 from Rabona on January 24, 2026. The payment was listed as "processing" for weeks. Today I discovered that the withdrawal was canceled without my authorization. I did not cancel the withdrawal myself.

After inquiring in the live chat, I was told that my bank had supposedly canceled the payout. This is incorrect. I checked with my bank – they have no record of any rejection or chargeback, and the bank confirmed that no payment confirmation from Rabona exists.

The money is currently back in my Rabona account, as I haven't submitted a new withdrawal request. I contacted Rabona by email, as recommended, and have been waiting ever since for a binding confirmation from the finance department, which is supposed to process the withdrawal manually.

Further payouts (over €110 and €200) are still being processed; my problem concerns only the €500 payout.

I would like Casinoguru to take up this case to get Rabona to immediately pay out the €500, as I have been waiting for my money for weeks and Rabona has not been able to provide me with proof of payment.

Ich habe bei Rabona am 24.01.2026 eine Auszahlung von 500 € beantragt. Das Geld stand seitdem Wochenlang im Status „in Bearbeitung". Heute musste ich feststellen, dass die Auszahlung ohne mein Zutun storniert wurde. Ich habe die Auszahlung nicht selbst storniert.

Nach Nachfragen im Live-Chat teilte man mir mit, dass angeblich meine Bank die Auszahlung storniert habe. Dies ist nicht korrekt. Ich habe mich bei meiner Bank erkundigt – dort liegt keine Ablehnung oder Rückbuchung vor, und die Bank hat bestätigt, dass kein Auszahlungsnachweis von Rabona existiert.

Das Geld befindet sich aktuell wieder auf meinem Rabona-Konto, da ich keinen neuen Auszahlungsantrag gestellt habe. Ich habe Rabona per E-Mail kontaktiert, wie empfohlen, und warte seitdem auf eine verbindliche Bearbeitung durch die Finanzabteilung, die die Auszahlung manuell durchführen soll.

Weitere Auszahlungen (über 110 € und 200 €) sind noch in Bearbeitung, mein Problem betrifft ausschließlich die 500 € Auszahlung.

Ich möchte, dass Casinoguru diesen Fall aufnimmt, um Rabona zur sofortigen Auszahlung der 500 € zu bewegen, da ich seit Wochen auf mein Geld warte und Rabona mir keinen Auszahlungsnachweis vorlegen konnte.

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Dear Omega,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Please note that it is quite common for withdrawals to take several days, or in some cases even weeks, to be fully processed. This means it may take some time for the funds to appear in your account. Such delays are often caused by unfinished KYC verification procedures or a high volume of withdrawal requests.

For this reason, we generally advise players to remain patient, cooperate fully with the casino, and wait at least 14 days after requesting a withdrawal before submitting a complaint.

To better understand your actual situation and assist you effectively, could you please provide us with the following information:

• Have you received any correspondence from Rabona regarding the cancellation of your withdrawal?
• Have you followed up with Rabona about the status of your manual withdrawal request?
• Do you have any screenshots or documentation related to your withdrawal request and the casino’s responses?

Thank you very much in advance for your cooperation. We hope to help you resolve this issue as soon as possible.

Best regards,

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Omega,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra