Rabona Casino - Das Spielerkonto wurde wegen angeblicher Duplikate geschlossen.

Hello, I registered on Gtasty, used up the bonus, and won €3300. Then I tried to withdraw €3000, but the withdrawal was canceled and my account was sent for verification. Now my account has been blocked due to an alleged duplicate account. I explicitly confirm that I only have this one account.

Hallo, ich habe mich über Gtasty regestriert dann den Bonus um gesetzt und 3300€ gewonnen dann wollte ich 3000€ auszahlen daraufhin wurde die Auszahlung storniert und mein Konto zur Überprüfung geschickt. Nun wurde meine Konto gesperrt wegen angeblichen Doppel Account. Ich versichere ausdrücklich, dass ich nur dieses eine Konto besitze.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please confirm which casino you wish to raise a complaint against?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

My seatmate also played there; he had the same IP address.

I was never asked for a KYC check, but I would pass it.

I won the prize using a bonus where I could only play with a maximum of €5, which is all I did, and I also fulfilled the bonus conditions.

I would like to file a complaint against Rabonabet.

Thank you so much for your help!

[Redacted]

Hallo,

Mein Sitznachbar hat dort auch gespielt der sie selbe Ip Adresse hatte.

Es wurde nie nach einer KYC Überprüfung gefragt diese würde ich aber bestehen.

Den Gewinn hatte ich mit Bonus gewonnen wo ich maximal mit 5 € spielen konnte welches ich auch nur gemacht hatte und ich habe die Bonus Bedingungen auch umgesetzt.

Ich würde gerne gegen Rabonabet Beschwerde einreichen.

Vielen Dank für ihre Hilfe

[Redacted]

Thank you for your response. Is there a possibility that you have accessed the casino from the same device? Have both of you engaged in the same promotional offer?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you in advance for your reply.

Hello Soeren04,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru