QuickWin Casino - Der Spieler kann keine Gewinne abheben.

I deposited 50 euros and won 160, tried to withdraw the money and received the message

I made the deposit without a bonus, can someone explain what this means please

ich habe 50 euro einbezahlt und 160 gewonnen, habe versucht das geld abzuheben und erhielt die meldung

ich habe ohne bonus einbezahlt, kann mir wer erklären was das soll bitte

Hello sesea,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many bets did you do in what sums?

Please note that most of casino has wagering requirements for deposits (without any bonuses) as well to prevent money laundering so in your case you need to wager 50€ before you can withdraw your money.

Looking forward to your answer.

Regards,

Nick

Dear sesea,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It was supposed to be the wrong browser! Close case, thank you

Es handelte sich angeblich um den falschen Browser! Fall schliessen, Vielen Dank

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.