QuickWin Casino - Das Spielerkonto wurde geschlossen und das Guthaben eingezogen.

Good day,

QuickWin Casino has defrauded me of €30,000 and has now closed my account after I reached the highest VIP level. When I inquire about the reason, the only response I receive is: "The administrator decided it that way." Despite repeated requests, I have still not received an explanation for the closure, and I consider this censorship.

I would be very grateful for your support.

Best regards.

Guten Tag,

das Casino QuickWin hat mich mittlerweile um 30.000€ betrogen und mittlerweile mein Konto geschlossen nachdem ich das höchste VIP Level erreicht habe. Auf Anfragen warum bekomme ich nur als Antwort: Wurde vom Administrator so vorgegeben. Eine Begründung für die Schließung habe ich bis heute, trotz mehrfacher Nachfrage nicht erhalten und empfinde das als Zensur.

Für Ihre Unterstützung wäre ich Ihnen sehr dankbar.

Mit besten Grüßen.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your balance of €30,000? Was this balance available in your account at the time the casino closed it?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Good day,

I played Ramses Book Respin of Amun Re predominantly over an extended period. €30,000 and more were gradually withdrawn from my account. There were a few small withdrawals. The bonus was no longer active, and the money was no longer in the account. Nevertheless, the account was blocked without explanation, and they continue to refuse to reopen it, provide a reason for the closure, or respond to my emails.

Best regards

Ronny F.

Guten Tag,

ich habe über einen längeren Zeitraum überwiegend Ramses Book Respin of Amun Re gespielt. Die 30.000 € und mehr wurden mir hier sukzessive abgezogen. Es kam zu einigen wenigen kleinen Auszahlungen. Ein Bonus war hier nicht mehr aktiv und das Geld auch nicht auf dem Konto. Dennoch wurde dieses Konto ohne Angabe von Gründen gesperrt und es wird sich weiterhin geweigert, das Konto wieder zu eröffnen, mir eine Begründung für die Schließung zu nennen und auf meine E-Mails zu reagieren.

Mit besten Grüßen

Ronny F.

Dear Pupsi145

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika