Pribet Casino - Die Gewinne des Spielers wurden eingezogen.

I made a deposit of €200. I then received a first deposit bonus of €200. I wagered this bonus in full, so I ultimately had €589 in my account as real money. Now my withdrawal has been refused with the explanation that my winnings have been voided. I now only have €200 left in my account. The rest has simply been deleted.

Ich habe eine Einzahlung in Höhe von 200 Euro getätigt. Anschließend habe ich eine Ersteinzahlungsbonus in Höhe von 200 Euro erhalten. Diesen habe ich dann vollständig umgesetzt, sodass ich schlussendlich 589€ auf meinen Konto als Echtgeld hatte. Nun würde meine Auszahlung abgelehnt mit der Begründung das meine Gewinne annulliert wurden. Nun habe ich nur noch 200 € auf meinen Konto. Und der Rest wurde einfach gelöscht.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that the casino confiscated your entire balance?
• Have you tried contacting the casino support regarding this issue?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I only placed sports bets. Of the €589 I had in real money balance, €389 was deducted on the grounds that I had allegedly abused the sports bonus. Therefore, I only have my original €200 balance left. No help is offered in the live chat, and my email inquiry has gone unanswered.

Ich habe ausschließlich sportwetten getätigt. Von den 589 Euro die ich an echtgeldguthaben hatte wurden mir 389€ abgezogen mit der Begründung das ich den Sportbonus ausgenutzt haben soll. Deshalb hab ich auch nur noch meine 200€ Guthaben die ursprünglich eingezahlt worden. Im live chat wird mir keine Hilfe angeboten und auf meine Anfrage per Email wird nicht reagiert.

Thank you for your reply, 2005mofriii. I’m sorry to say I don’t have good news. If your account winnings were confiscated after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.