Posido Casino - Die Auszahlungen der Spieler verzögern sich aufgrund inkonsistenter Antworten.

I made two withdrawal requests on 01/28. The payment was not processed, and the responses from the casino are always different. My account manager spoke to me on the 30th and said the payment would be made by the end of that day. Since then, I have not received any further response from her. Some say there is a delay and they cannot predict the payment date; others said it was already in the final phase and that I would receive the withdrawals by the 3rd at the latest. This seems like some sort of excuse not to process the payments.

Fiz dois levantamentos dia 28-01. O pagamento não foi feito. E as respostas dadas pelo casino são sempre diferentes. A minha gestora de conta falou comigo no dia 30 e disse que o pagamento ia ser feito até ao final desse dia. Apartir desse momento nunca mais recebi uma resposta por parte da mesma. Uns dizem que há um atraso e não podem prever a data de pagamento, outros disseram que já estava na última fase e que no máximo dia 3 receberia os levantamentos. Isto está a parecer algum tipo de desculpa para não efectuarem os pagamentos.

Hello Vanessa88agra,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Vanessa88agra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.