Posido Casino - Die Auszahlung des Spielers verzögert sich.

Hello, I already requested the first payment on April 9th.

Since then, three payouts are pending, and I still have a balance in my account.

I've contacted live support and sent emails, and I keep being told to be patient. Unfortunately, no one can give me a concrete date for the payout.

Guten Tag, ich habe bereits am 9.April die erste Auszahlung beantragt.

Seitdem sind drei Auszahlungen offen, und ich habe noch Guthaben auf dem Konto.

Ich schreibe dem live Support sowie E-Mails und mir wird immer wieder gesagt, dass ich Geduld haben soll. Eine konkrete Information mit dem Datum der Auszahlung kann mir leider keiner geben.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

• Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
• Have you made any successful withdrawals from this casino before?
• Could you please specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika, according to my profile no verification is required.

I have been playing on the posido site for quite some time (at least 2 years) and have already had payouts that worked smoothly.

I played the games Gates of Olympus, Sticky Diamond, and Books and Bulls.

I played without a bonus.

Best regards

Hallo Veronika, laut meinem Profil muss keine Verifizierung abgeschlossen werden.

Ich spiele schon etwas länger ( min. 2 Jahre) auf der Seite von posido und hatte auch schon Auszahlungen die reibungslos funktioniert haben.

Ich habe das Spiel Gates of olympus, sticky Diamond und Books and Bulls gespielt.

Ich habe ohne Bonus gespielt.

Liebe Grüße

Thank you for your response.

• When was the last time you successfully withdrew winnings from your casino account, and how long did the withdrawal take to be processed?
• Have you used the same payment method for your current withdrawal requests as you did for your previous successful withdrawals?
• Please also forward the most recent communication between you and the casino customer support regarding the delay in processing your payments to veronika.f@casino.guru, or alternatively, upload the screenshots here in the complaint thread.

I appreciate your patience and cooperation.

Dear carolinchen91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru