Posido Casino - Der Spieler muss mit verzögerten Auszahlungen rechnen.

Good evening. I made a withdrawal from this casino on August 1st for 500 euros and another 500 euros on August 2nd, and I am still waiting. I have repeatedly sent messages to support and emails, and they keep telling me not to worry and that the money will be deposited into my account. However, nothing has happened so far. I keep receiving the same response. I don't know if it's a scam, but with the reviews I'm seeing, I'm starting to believe that I will never get the money. Total winnings 2000 euros and withdrawal of 500 + 500.

Καλησπέρα έχω κάνει ανάληψη σε αυτό το καζίνο από την 1 Αυγούστου 500 ευρώ και ακόμα 500 στης 2 Αυγούστου και ακόμα περιμένω. Έχω στείλει επανειλλημένα μηνύματα στην υποστήριξη και email και μου λένε να μην ανησυχώ και πως θα μπούνε τα χρήματα στον λογαριασμό μου παρόλα αυτά ακόμα τίποτα. Λαμβάνω την ίδια απάντηση. Δεν ξέρω αν είναι απάτη αλλά με αυτές τις κριτικές που βλέπω έχω αρχίσει να πιστεύω πως δεν θα τα πάρω ποτέ τα λεφτά. Συνολικό κέρδος 2000 ευρώ και ανάληψη 500 + 500

Hello billykwn81,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request

Looking forward to your answer.

Regards,

Nick

I collected my winnings with real money without bonuses. I talk every day with the casino in the online chat and he tells me not to worry and that everything is fine, he just has a lot of work in the financial department. However, they do not know when the withdrawal will be completed. The last time I spoke again was 10 minutes ago and again they told me the same thing. I have also sent an email today and they replied that it takes 3 working days from the withdrawal request, I replied that it has been 9 and they have not sent me back again. Account verification I can't do somehow and I was told that it is not necessary. It's my first withdrawal and probably my last since if they take so long I won't be playing at this casino again.

Τα κέρδη μου τα συγκέντρωσα με πραγματικά χρήματα χωρίς μπόνους. Μιλάω κάθε μέρα με το καζίνο στο online chat και μου λέει να μην ανησυχώ και πως όλα είναι καλά απλά έχει πολλή δουλειά στο οικονομικό τμήμα. Παρόλα αυτά δεν ξέρουν ποτε θα ολοκληρωθεί η ανάληψη. Τελευταία φορά πάλι μίλησα πριν 10 λεπτά και πάλι τα ίδια μου είπαν. Έχω στείλει και email σήμερα και μου απάντησαν ότι χρειάζονται 3 εργάσιμες από την αίτηση ανάληψης, τους απάντησα πως έχουν περάσει 9 και δεν μου ξανά έστειλαν πίσω. Επαλήθευση λογαριασμού δεν μπορώ να κάνω κάπως και μου είπαν ότι δεν χρειάζεται. Είναι η πρώτη μου ανάληψη και μάλλον η τελευταία μιας και αν αργούν τόσο πολύ δεν πρόκειται να ξανά παίξω σε αυτό το καζίνο.

Hello billykwn81,

As advised before, withdrawals may take up to 14 days so I can recommend to wait for now. In case it would take longer, please let us know and we can try to intervene.

Dear billykwn81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.