Posido Casino - Das Konto des Spielers wird gesperrt und die Auszahlung der Gewinne verzögert sich.

Just don't want to pay out my winnings 1000 Euro

Verification bank account although PDF from my bank account

I am verified via Fun-id does not apply

And now access to the casino is completely blocked

Wollen meinen Gewinn einfach nicht Auszahlen 1000 Euro

Verifizierung Bankkonto obwohl Pdf von meinem Bankkonto

Bin über Fun-id Verifiziert gilt nicht

Und jetzt Zugang zum Casino total gesperrt

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are facing. To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• Have you made any successful withdrawals from this casino before?
• Have you received any specific messages or notifications from the casino regarding your verification status?
• Which documents have you sent to the casino for verification, and when did you send the last one?
• Have any of your documents been reviewed and approved by the relevant department?
• Which of your documents are still pending verification?
• Could you please describe your problem with accessing the casino in more detail? Are you unable to log into your account, or are you unable to access the website at all?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes I have but it said no verification necessary, I am normally verified via Fun-id

First I waited 2 weeks, it's always in processing, then verification is required and now my account is blocked, I have no access to my account

Ja habe ich aber da ist gestanden keine Verifizierung nötig,ich bin normalerweise über Fun-id verifiziert

Zuerst 2 Wochen gewartet,immer wieder ist in Bearbeitung,dann Verifizierung verlangt und jetzt Account gesperrt,habe keinen Zugriff auf mein Konto

I hope you can solve the problem, because this is not fair and the casino does not follow the rules at all

Ps.Support is more than bad

Email support also

You are hanging in the air, so to speak

Ich hoffe Sie können das Problem lösen,den so etwas ist nicht fair und das Casino hält sich überhaupt nicht an die Regeln

Ps.Support ist mehr als schlecht

E-Mail Support ebenfalls

Man hängt so zu sagen in der Luft

Here you can see the answers from Posido Casino

Greetings Jürgen

Hier sehen Sie die Antworten von Posido-Casino

Lg Jürgen

Please provide feedback to the

Customer support is radio silence I get no information about why my account was blocked and the winnings

was annulled

Bitte um Rückmeldung den vom

Kundensupport ist Funkstille ich bekomme keine Auskunft bezüglich warum mein Konto gesperrt wurde und der Gewinn

anuliert wurde

I also have some chat histories like this with players

"played"

never experienced anything like this

Habe auch einige Chatverläufe wie hier mit Spielern

"gespielt „"wird

so etwas noch nie erlebt

Fun-Id doesn’t feel

responsible for this case

although actually the for reasonable casino providers

would have to worry, these are all partner casinos that are

working together (actually)

It says on every casino operator's website that no verification is necessary!!!!!!!!!

That is a contradiction

in the wording in itself !!!!!!!!!!!!

My experience says that if the winnings are higher then huge obstacles are built for a player that does not have to be paid out

And these obstacles are difficult to overcome!!!!!!!!

Fun-Id fühlt sich auch nicht

verantwortllich für diesen Fall

obwohl eigentlich die für vernünftige Casinoanbieter

sorgen müsste,das sind alles Partnercasinos die miteinander

zusammen Arbeiten (eigentlich)

Es steht auf jeder Seite der Casinobetreiber keine Verifizierung nötig !!!!!!!!!

Das ist schon ein Widerspruch

im Wortlaut in sich !!!!!!!!!!!!

Meine Erfahrung sagt wenn der Gewinn höher ausfällt dann werden gewaltige Hindernisse für einen Spieler aufgebaut das nicht Ausbezahlt werden muss

Und diese Hindernisse sind schwer zu überwinden !!!!!!!!

Request for urgent reply

Bitte um dringende Antwort

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Why doesn't anyone respond?????

Warum meldet sich keiner?????

Dear Hellboy,

It’s a pleasure to e-meet you again, though I’m sorry it’s under such unfortunate circumstances.

If there have been any updates or developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Posido Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Posido Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons for the closure or blocking of the player's account, as well as the rationale behind the non-acceptance of the player's proof of payment method?

Your detailed input will be essential in helping us move forward with a fair and informed resolution of the complaint.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Unfortunately no new news

because I have not received any information as to why I was blocked and the winnings were canceled!!!!!!!!

Ps. write every email in English since no other manager is available

Leider keine neuen Nachrichten

da ich keine Informationen bekomme aus welchen Grund ich gesperrt und der Gewinn anuliert wurde!!!!!!!!

Ps.schreiben seit kurzem jede email auf Englisch da kein anderer Manager verfügbar ist

Dear Hellboy,

Thank you for reaching out.

We would like to draw your attention to the following points of the General Terms and Conditions, which you accepted when creating your account on our website:

9.4 : - Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

<...>

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

<...>

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• using the Website for commercial purposes or in someone else’s name or interest;
• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
• colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;

We hope this helps clarify the matter for you.

Best regards,

Posido Casino Team

Not a single point applies to my gaming account with you!!!!

So please I would like to know again exactly why you blocked it and canceled my winnings of 1000 euros!!!!!!!!

Kein einziger Punkt trifft hier auf mein Spielkonto bei euch zu !!!!

Also bitte möchte ich nochmals wissen aus genau welchen Grund Sie es gesperrt haben und meinen Gewinn 1000 Euro anuliert habt !!!!!!!!

Apparently, you don't get any real clarification here, no real information is given as to why everything is escalating so much.

although there is no violation of the rules on my part !!!!!!

Eine richtige Klarstellung bekommt man hier anscheinend gar nicht,es werden keine richtigen Angaben gemacht warum das alles hier so eskaliert

obwohl von meiner Seite her kein Verstoß gegen die Regeln vorliegt !!!!!!

Please provide information!!!!!!!

Bitte um Info !!!!!!!

Dear Posido Casino,

Thank you for your clarification.

However, as you are likely aware, we cannot accept the provided information as sufficient justification for the actions taken, as a mere suspicion does not constitute a valid reason for the confiscation of a player's winnings.

If you have any concrete evidence to support your position, please send it directly to my email at jakub.m@casino.guru.

Thank you for your cooperation.

This case is taking a very long time, I would like to have my winnings paid out!!!!!

Best regards, Jürgen

Dieser Fall zieht sich gewaltig in die Länge,hätte schon gerne meinen Gewinn ausbezahlt !!!!!

Lg Jürgen

Ps.I would also like to share the reasons

know in detail!!!!!!!!

I don't fully understand how this casino treats players!!!!!

Ps.Die Gründe möchte ich auch

detailliert wissen !!!!!!!!

Verstehe die Vorgehensweise nicht ganz wie dieses Casino mit Spielern umgeht !!!!!

Dear Kubo,

We would like to inform you that we have sent you an email as per your request regarding the matter.

We will be awaiting your response.

Kind regards,

Posido Casino Team

Why not me ?????

Do you provide less information as a player

So please, what is all this about

Warum mir nicht ?????

Bekommt man als Spieler bei Ihnen weniger Informationen

Also bitte,was soll das alles hier

Dear Posido Casino,

I have reviewed your recent email. It appears that the response consists of a copy-paste from your Terms & Conditions and includes a screenshot that does not provide any relevant or meaningful evidence.

Kindly review the matter again and provide the appropriate supporting documentation as previously requested.

Thank you.

Dear Kubo,

We would like to inform you that we have sent you an email regarding the matter.

We will be awaiting your response.

Kind regards,

Posido Casino Team

Find the full story here

extremely dubious

Finde die ganze Sachlage hier

äusserst Dubios

Please pay out !!!!!!

Bitte zahlen Sie aus !!!!!!

How long will this be delayed??????

Please clarify this properly, it is

about 1000 euros that I will not be paid out!!!!!!!

Wie lange soll sich das noch hinauszögern ??????

Bitte mal um richtige Klarstellung,es geht immerhin

um 1000 Euro die mir nicht Ausbezahlt werden!!!!!!!

I don't understand all this back and forth, please finally clarify,

Verstehe das ganze hin und her gar nicht,bitte endlich um Klarstellung,

I don't understand how you can do that to a player just like that!!!!!!!!!!!

I would like to have my winnings paid out now, I don't quite understand why a casino takes so long

Lg [edited by Casino Guru]

Verstehe nicht das man das mit einem Spieler einfach so machen kann !!!!!!!!!!

Würde meinen Gewinn jetzt dann schon mal gerne Ausbezahlt haben,das ein Casino so lange Zeit hat verstehe ich nicht ganz

Lg [redacted by Casino Guru]

Dear Hellboy,

I truly empathize with your situation and understand your frustration. Please rest assured that your case is being carefully reviewed in close communication with the casino representatives.

I understand it may feel somewhat lacking in transparency at the moment, but the casino has opted to continue this discussion through a private communication channel for now. I kindly ask for a bit more of your patience while these talks progress.

At this stage, I can confirm that I have not identified any violations on your part or any valid grounds for the casino’s actions in accordance with our perspective. I will share the statement with you as soon as it becomes relevant.

Thank you for your understanding and continued patience.

Dear Posido Casino,

I responded to your email on August 12. Kindly review my latest correspondence and provide your reply at your earliest convenience.

Thank you for your cooperation.

Thank you for your efforts

Lg [edited by Casino Guru]

Danke für ihre Bemühungen

Lg [redacted by Casino Guru]

Dear all,

Thank you for the patience and cooperation showed from both the player and the Casino Guru representative.

We have sent an email to representative regarding the case, kindly review it and and provide your reply at your earliest convenience.

Best Regards,

Posido Casino Team

What's this all about? I'd like clarification as to why my 1000 euros aren't being paid out!!!!!!!!!

You must also send me the information by email !!!!!!

And I thanked Cadino-Guru for the support so far in this case and not you, so please don't misunderstand!!!!!!

No clear answers from your side so far!!!!!!!!

Was soll das jetzt wieder,ich möchte eine Klarstellung warum meine 1000 Euro nicht ausbezahlt werden !!!!!!!!!

Sie müssen mir die Informationen auch per email zukommen lassen !!!!!!

Und bedankt habe ich mich bei Cadino-Guru für die Unterstützung bis jetzt zu diesen Fall und nicht bei Ihnen,also bitte nicht falsch verstehen!!!!!!

Von Ihrer Seite her dato keine klaren Antworten !!!!!!!!

Please clarify now

Lg [edited by Casino Guru]

Bitte jetzt mal um Klarstellung

Lg [redacted by Casino Guru]

Where is the information!!!

Wo bleiben die Informationen !!!

That a casino has such power not to pay out

Incomprehensible to me!!!!!!

Das ein Casino so eine Macht hat um nicht Auszuzahlen

Für mich unverständlich!!!!!!

It is obvious that there is no mistake on my part, otherwise I would have received clear answers and reasonable information long ago.

It's a disgrace how this casino can get such high ratings

Liegt doch auf der Hand das meinerseits kein Fehler zu finden ist,sonst hätte ich schon längst klare Antworten und vernünftige Info bekommen

Ist schon eine Frechheit wie dieses Casino so hohe Bewertungen bekommen kann

Dear Hellboy,

I hope you are well.

After a thorough investigation we found that you have provided a bank account ownership document, that shows the account is owned by a third party. 

You did not provide any evidence, suggesting that the account could be a joint account, therefore it was closed and winnings were voided as per our terms and conditions:

4.1 

the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

If you can provide us with a document, that confirms the bank account is a joint account, we will review the possibility of reopening the account and returning the funds.

We hope this clarifies the matter for you.

We will await your response.

Best regards,

Posido Casino Team

Yes, it is a joint account!!!!!!!

I hope that the winnings will be paid out

Lg [edited by Casino Guru]

Ja,es handelt sich um ein Gemeinschaftskonto !!!!!!!

Ich hoffe somit das der Gewinn somit Ausbezahlt wird

Lg [redacted by Casino Guru]

Dear all,

I hope you are doing well.

Please be informed that the KYC department is reviewing the provided documents.

We will notify you once we have an update.

Thank you for your cooperation.

Best regards,

Posido Casino Team

Thank you for the quick response

Lg [edited by Casino Guru]

Vielen Dank für die schnelle Rückmeldung

Lg [redacted by Casino Guru]

Hope this case

finally comes to a happy ending

Lg [edited by Casino Guru]

Hoffe somit das dieser Fall damit

endlich ein gutes Ende nimmt

Lg [redacted by Casino Guru]

Dear Hellboy,

I understand your frustration; however, I must ask you to refrain from spamming the complaint thread and from directing all accusations toward the casino.

It’s important to clarify that when you used your bank account to deposit into the casino, the casino received information regarding the ownership of that account. Later, you provided a bank document to verify ownership, which only included your name. This created a mismatch between the actual account details and the information in the document. While you maintain that the mistake was not on your part, it was, and I’m sorry for the inconvenience.

Nevertheless, the casino is now informed about the situation, and we are moving forward with the review.

Dear Posido Casino,

Have there been any updates regarding the review? Could you please provide an estimated timeframe for its completion?

Thank you for your cooperation.

But I haven't had any problems with any other casino because it's a joint account

lg [edited by Casino Guru]

Hatte aber noch bei keinen anderen Casino Probleme weil es sich um ein Gemeinsames Konto handelt

lg [redacted by Casino Guru]

Dear all,

Thank you for your patience.

The KYC department has informed us that the document provided is screenshot in PDF which is not official form, also the second document is a receipt from bank which shows address joint but not the IBAN , therefore, these docs cannot be accepted.

Dear Hellboy,

Please provide us with official documents in PDF form in order for us to be able to complete the verification.

Kind regards,

Posido Casino Team

It's a shame that the photos aren't approved again!!!

Do you still believe that it is not a joint account

Best regards, Jürgen

Schade das die Fotos wieder nicht genehmigt werden!!!

Glauben Sie noch immer das es sich nicht um ein Gemeinschaftskonto handelt

Lg Jürgen

Ps. top right is the IBAN

of the bank statement

Ps. oben rechts steht der IBAN

des Kontoauszuges

Good day, here is the confirmation as requested, I have sent the file to your KYC department via PDF (email)

Mfg [redacted by Casino Guru]

Guten Tag,hier wie gewünscht die Bestätigung,eurer KYC-Abteilung habe ich die Datei per PDF (E-Mail) zugeschickt

Mfg [redacted by Casino Guru]

Please provide information ?????

Lg [edited by Casino Guru]

Bitte um Info ?????

Lg [redacted by Casino Guru]

Dear Hellboy,

Thank you for contacting.

The KYC department have reviewed your document and they advised us to inform you that the document provided is a screenshot converted into a PDF file. It would be best if you could provide us with a bank statement in PDF format (for July, for example), that shows both account holder names.

Best regards,

Posido Casino Team

Nobody has contacted me, and I sent the original PDF to your KYC department, so what's the point?????

I don't understand why you don't want to pay out my winnings!!!!

Mich hat gar keiner kontaktiert,und eurer KYC-Abteilung habe ich die Original PDF gesendet,also bitte was soll das?????

Ich verstehe nicht warum Sie meinen Gewinn nicht Auszahlen wollen!!!!

There is something wrong with you, don't you see that it is an original PDF file from my bank, that's why I have it jakub.m@casino.guru forwarded !!!!!!!!!!!

Lg [edited by Casino Guru]

Bei euch stimmt etwas nicht,sehen Sie das nicht das es sich um eine Originale PDF-Datei von meiner Bank handelt,darum habe ich es auch an jakub.m@casino.guru weitergeleitet !!!!!!!!!!!

Lg [redacted by Casino Guru]

You already know that you have to pay out your winnings!!!!!!

I ask you to accept this too !!!!!!

And please don’t play God here

I ask you for fair service on both sides

Lg [edited by Casino Guru]

Sie wissen doch schon längst das Sie den Gewinn Auszahlen müssen !!!!!!

Ich bitte Sie das auch zu akzeptieren !!!!!!

Und bitte hier nicht Gott spielen

Ich bitte Sie hier um faire Bedienungen beiderseits

Lg [redacted by Casino Guru]

Just call or write an email to say that you finally believe that it is a joint account in the name of both people!!!

Rufen Sie an oder schreiben Sie einfach eine E-Mail das Sie endlich glauben das es sich um ein Gemeinsames Konto handelt das auf beide Personen lautet!!!

Dear Hellboy,

I understand your frustration, but I kindly ask for your cooperation so we can resolve this matter efficiently. The file you’ve provided is clearly a scanned document, not the original PDF as you have claimed. The casino requires the original document issued by your bank to properly verify its authenticity, including necessary metadata and other security details.

Please focus on finding a way to move forward rather than presenting excuses. Kindly provide the official bank statement (or another original, verifiable document) that clearly shows both names as requested.

Thank you for your understanding and cooperation.

Hello, in the PDF both names are clearly visible and with bank stamp and signature, I even made screenshots of the bank account so that you can see the request from me to my bank

Hallo,im PDF sind alle beide Namen doch deutlich sichtbar und mit Bankstempel und Unterschrift,habe sogar Screenshots vom Bankkonto gemacht das Sie sogar die Anfrage von mir an meine Bank sehen

This screenshot shows

but it is clear that it is an original PDF file from my bank, unfortunately I do not understand what is wrong here

Auf diesen Screenshot sieht man

doch deutlich das es sich um eine Original PDF-Datei von meiner Bank handelt,verstehe leider nicht was hier falsch ist

Hello, after consulting my bank by phone, the PDF file is valid

Lg [edited by Casino Guru]

Hallo,nach Telefonischer Rücksprache mit meiner Bank ist die PDF-Datei gültig

Lg [redacted by Casino Guru]

Today I also asked consumer protection whether this is still legal. I have now been waiting for my winnings for over two months, even though I have already submitted more than enough documents.

Lg [edited by Casino Guru]

Habe Heute auch beim Konsumentenschutz nachgefragt ob das hier noch der Rechtslage entspricht,jetzt warte Ich bereits seit über 2 Monate auf meinen Gewinn,obwohl ich schon mehr wie genug Dokumente vorgelegt habe !!!!!!!

Lg [redacted by Casino Guru]

Request for feedback !!!!!!

Lg [edited by Casino Guru]

Bitte um Rückmeldung !!!!!!

Lg [redacted by Casino Guru]

Here again a confirmation

I now want my 1000 euros paid out finally!!!!!!

Hier nochmals eine Bestätigung

Will jetzt dann meine 1000 Euro endlich ausbezahlt haben !!!!!!

Dear Posido Casino,

The player has already submitted extensive documentation confirming that the account used for deposits is a joint account shared with his wife. Could you please confirm whether these clarifications can be considered sufficient, and proceed with releasing the player’s funds?

Thank you for your cooperation.

Dear Hellboy,

Please send us the latest document you have posted here as a reply to the email we have sent you so we can forward it to the relevant department reviewing your verification.

Best regards,

Posido Casino Team

Hello, as requested, the last document I posted, so I hope that the ban will be lifted and I will get my winnings paid out

Regards, Jürgen

Hallo,wie gewünscht das letzte Dokument das Ich gepostet habe,hoffe somit das die Sperre aufgehoben wird und ich meinen Gewinn ausbezahlt bekomme

Mfg Jürgen

Again no response from Posido-Casino !!!!!!

How long can the casino delay my withdrawal

Wieder keine Rückmeldung von Posido-Casino !!!!!!

Wie lange kann das Casino noch meine Auszahlung verzögern

It is irresponsible to delay something like this for so long!!!!!

Unverantwortlich so etwas so lange hinauszuzögern !!!!!

Please give me feedback

Regards, Jürgen

Ich bitte um Rückmeldung

Mfg Jürgen

Dear Hellboy,

I hope this message finds you well.

We have explained to you what document and in what form(original PDF) you need to provide us, but you still sending us the same rejected documents (screenshot converted to PDF). As for the latest photo you posted, it is shown the front of bank card belonging to different IBAN.

We would like to request you once again to provide us with a bank statement in the ORIGINAL PDF format (for July, for example), that shows both account holder names.

We hope this helps clarify the matter for you.

Best regards,

Posido Casino Team

Do you really want to ask me for a document again??????

You wrote the last thing in the chat and that was both debit cards and both driving licenses!!!

Wollen Sie mich jetzt wirklich nochmals um ein Dokument fragen??????

Sie haben im Chat geschrieben das letzte und das waren beide Bankomatkarten und beide Führerscheine !!!

I sent it to your department in PDF format

habe es im PDF-Format an eure Abteilung gesendet

How long should this be delayed now?

I don't understand why you simply don't accept that everything is in order with all the documents!!!!!!

I play at many casinos and never have I been to such an extent!!!!!

After contacting me again, my bank gave me the OK again and said that all my documents were in order!!!!!!!!

Best regards, Jürgen

Wie lange soll das jetzt noch hinauszögern werden !!!!!

Verstehe nicht warum Sie es einfach nicht Akzeptieren das hier alles in Ordnung ist mit allen Dokumenten !!!!!!

Ich spiele bei vielen Casinos und hier wurde noch nie ein so ein Aufwand betrieben !!!!!

Meine Bank hat mir nach neuerlicher Kontaktaufnahme auch wieder ein Ok gegeben das meine Dokumente alle in Ordnung sind !!!!!!!!

Lg Jürgen

That's enough now, I finally want my winnings paid out!!!!!!

Now it will soon be 3 months, that can't be right

Jetzt reicht es bald,will jetzt endgültig mal meinen Gewinn ausbezahlt haben!!!!!!

Jetzt werden es bald 3 Monate,das kann es doch nicht sein

Dear Hellboy,

I completely understand your frustration. However, you’ve been repeatedly submitting the same image that was already rejected. To move things forward, the simplest solution would be to provide an official bank statement generated directly from your online or mobile banking app.

Please keep in mind that every casino has specific requirements for verifying documents, and meeting these requirements is essential for your case to proceed smoothly.

Thank you.

Then the casino should pay out my winnings to Fun-Id

Here I am verified and Posido Casino is an official partner of this platform

I'm not interested in all this drama anymore!!!!!!

Or to my Skrill account which is also in my name

Dann soll das Casino meinen Gewinn auf Fun-Id ausbezahlen

Hier bin ich verifiziert und Posido-Casino ist offizieller Partner dieser Plattform

Mich Interessiert das ganze Theater hier nicht mehr !!!!!!

Oder auf meinen Skrill-Account der läuft auch auf meinen Namen

I have now also contacted Fun-Id and hope that I will get support here

Best regards, Jürgen

Habe jetzt auch Fun-Id kontaktiert und hoffe das ich hier Unterstützung bekomme

Lg Jürgen

I have sent this file to Posido-Complais

All of July as discussed

Now you have to pay out

Best regards, Jürgen

Diese Datei habe ich an Posido-Complaits gesendet

Gesamten Juli wie besprochen

Jetzt müssen Sie Auszahlen

Lg Jürgen

Please let me know if this is the final document. My bank also believes that something is not quite right here.

Best regards, Jürgen

Bitte um Rückmeldung ob das jetzt endgültig das letzte Dokument ist,auf meiner Bank glauben Sie auch schon das hier etwas nicht ganz mit Rechten Dingen zu geht

Lg Jürgen

I would like some clarification now: it cannot be true that you can do whatever you want with players here!

You already know that this is about

1000 Euro is possible and I would like to have paid out now

Best regards, Jürgen

Möchte jetzt endgültig mal eine Klarstellung,das kann doch nicht sein das man hier mit Spielern machen kann was man will!!!!

Sie wissen schon das es hier um

1000 Euro geht und die hätte ich jetzt schon gern mal Ausbezahlt

Lg Jürgen

Really incomprehensible to me

Unfortunately !!!!!!!!!

Für mich wirklich Unverständlich

Leider !!!!!!!!!

Such a thing is crazy!!!!!!

Wahnsinn so etwas !!!!!!

Thank you that now that everything is correct no one has contacted me anymore!!!!!!!!!

Danke das sich jetzt wo alles stimmt sich gar keiner mehr Meldet !!!!!!!!!

Where is my payout!!!

Wo bleibt meine Auszahlung !!!

??????

Now is the time when it's not so funny anymore!!!!!!

Does no one here have a bad conscience or no

I have never experienced such unfair conditions

I would really like to get some clarification now!!!!!

Best regards, Jürgen

??????

Jetzt ist der Zeitpunkt wo es nicht mehr so lustig ist !!!!!!

Hat hier keiner ein schlechtes Gewissen oder gar keines

So unfaire Bedingungen habe ich noch nie erlebt

Würde jetzt schon gerne mal eine deutliche Klarstellung bekommen!!!!!

Lg Jürgen

Dear Hellboy,

Both the casino and I have repeatedly requested that you provide a bank statement ("Kontoauszug" in German) showing both account holder names. However, instead of this document, you have been submitting either a turnover confirmation ("Umsatzauskunft" in German) or an individual transaction detail ("Buchung" in German).

To proceed, the casino specifically requires the bank statement ("Kontoauszug"), as it is the only document that contains the necessary information for verification.

I'm now getting the original document from my bank so that this whole thing can finally be cleared up!!!!!!

You know that not even the bank sends this

Ich hole mir jetzt das Original-Dokument von meiner Bank,damit das ganze hier endlich mal geklärt ist !!!!!!

Sie wissen schon das nicht mal die Bank dieses vesendet

No casino requires an original document

I don't understand it, just to confirm that it is a joint account!!!!!!!!!!!

Kein einziges Casino verlangt ein Original Dokument

Für mich nicht nachvollziehbar nur um zu Bestätigen das es sich um ein Gemeinschaftskonto handelt !!!!!!!!!!!

Ps. My wife is also registered with Posido Casino!!!!!

That's why I don't quite understand the whole drama here

Will my wife then also be blocked and if she wins something will everything be canceled!!!!!!

This is not a normal procedure!!!!!!!

But I get my winnings, that's what I fight for!!!!

Didn't do anything wrong!!!!!!!

Ps.Meine Frau ist auch bei Posido-Casino angemeldet!!!!!

Darum verstehe ich das ganze Theater hier nicht ganz

Wird meine Frau dann auch gesperrt und wenn Sie etwas Gewinnt alles anuliert !!!!!!

Ist nicht normal so eine Vorgehensweise!!!!!!!

Aber ich bekomme meinen Gewinn dafür kämpfe ich !!!!

Nichts falsch gemacht!!!!!!!

Dear Posido Casino,

Could you please provide an update on the current status of the player’s issue? Has there been any change, and have you received the requested documents from the player?

Thank you.

Did I actually write that it takes time to get an original document from a bank?!!!!

Nobody here understands the matter

Joint account not desired !!!!!!!

As I said, such a story is incomprehensible

Ps.:I will provide all documents

in original

Habe ich eigentlich eh geschrieben das es dauert bis man ein Originaldokument bekommt von einer Bank !!!!!

Keiner versteht hier die Sache

Gemeinschaftschaftskonto nicht erwünscht !!!!!!!

Wie gesagt unverständlich so eine Geschichte

Ps.:Ich besorge alle Dokumente

in Original

Dear Hellboy,

Thank you for your message.

We acknowledge receipt of your comment and confirm that we will await the submission of the original documents, as you indicated.

Once we receive them, we will proceed with the necessary review and follow up with you accordingly.

Best regards,

Posido Casino Team

Not the documents

The document!!!!

This is the confirmation of the joint account !!!!!!

Will pick it up from my bank on Monday

Best regards, Jürgen

Nicht die Dokumente

Das Dokument !!!!

Es handelt sich um die Bestätigung des Gemeinschaftskontos !!!!!!

Werde es am Montag von meiner Bank abholen

Lg Jürgen

Dear Hellboy,

From the very beginning, you were informed of the exact document required by the casino. However, you have repeatedly submitted the same document, which has already been rejected several times.

Please understand that continuing to submit the same document will not help move the process forward. Additionally, expressing frustration or using excessive punctuation will not expedite the resolution.

The delay in this case is unfortunately due to the fact that the required documentation has not yet been provided. To proceed, please submit the correct document as requested.

Thank you for your understanding and cooperation.

Hello, here is the original document

Picked up from my bank today

Best regards, Jürgen

Hallo,hier das Originaldokument

Heute von meiner Bank geholt

Lg Jürgen

So I hope that I will have my winnings in our account by next week at the latest

Best regards, Jürgen

Hoffe somit das ich meinen Gewinn spätestens nächste Woche auf unseren Konto habe

Lg Jürgen

Dear Hellboy,

I hope this message finds you well.

We have reviewed the document you recently submitted and noticed that the information it contains differs from the details you had previously provided to us. In order to proceed, we kindly request that you provide an account opening statement in its original format.

If you do not currently have access to the original format, we recommend requesting a copy directly from your bank.

Please let us know once you are able to provide the required document. Should you have any questions or need further assistance, feel free to contact us.

Best regards,

Posido Casino Team

Please, this is the same document only in its original form, what is different here????????

Please pay out finally!!!!

Ich bitte Sie,das ist das selbe Dokument nur in Originalform,was soll hier abweichen????????

Bitte zahlen Sie endlich aus !!!!

How long do you think you can delay the payment? Please take a look at the email history, that's not normal!!!!!!

It is a joint account, confirmed by my bank

and if something deviates here, I don't know what you mean, then I can't influence or change it!!!!!!

And please, do you still not believe that it is a joint account????

And then you have the right to block me and not pay me out!!!!!!!

I don't understand the truly unbelievable and unfair service at all

At some point it has to stop!!!!!!!

Wie lange glauben Sie die Auszahlung noch hinauszögern zu können,schauen Sie sich bitte einmal den email Verlauf an,das ist nicht normal !!!!!!

Es ist ein Gemeinsames Konto,von meiner Bank bestätigt

und wenn hier ich weiß nicht was Sie meinen etwas abweicht so kann ich das nicht beeinflussen oder ändern!!!!!!

Und bitte jetzt glauben Sie noch immer nicht das es sich um ein gemeinsames Konto handelt????

Und dann haben Sie das Recht mich zu sperren und nicht Auszuzahlen!!!!!!!

Ich verstehe die wirklich unfassbaren und unfairen Bedienungen überhaupt nicht

Irgendwann muss doch jetzt mal Schluss sein !!!!!!!

Dear Posido Casino,

Could you please clarify the specific differences you have identified, apart from the date of issue and other minor non-factual details? Based on our review, the document appears acceptable in its current form. The player has already provided all available materials, including both his and his wife’s driver’s licenses.

While we fully understand that certain verification procedures must be followed to ensure compliance and player legitimacy, in this case, your repeated requests for the same document seem to be becoming excessive. Asking for the same document multiple times, despite the player’s extensive cooperation, may be perceived as unfair, especially given the substantial amount of supporting documentation already submitted.

I kindly ask you to either:

1. Specify the exact discrepancies that prevent you from accepting the provided document, or
2. Proceed with the verification based on the documents already supplied.

Thank you for your cooperation and understanding.

Dear Kubo,

I hope this message finds you well.

We have send you an email as per your request, please review it at your earliest convenience.

Best regards,

Posido Casino Team

I don't understand this message again, why am I not informed??????

Verstehe diese Nachricht schon wieder nicht,warum werde ich nicht informiert ??????

Sorry, this isn't normal anymore!!!!!!!

I just don't understand why Posido Casino doesn't want to pay out my winnings ??????

Entschuldigung nicht mehr normal so etwas !!!!!!!

Verstehe einfach nicht warum Posido-Casino meinen Gewinn nicht Auszahlen will ??????

Request for feedback

Bitte um Rückmeldung

What is now, I would like to have some feedback

Best regards, Jürgen

Was bitte ist jetzt,hätte jetzt schon gerne mal eine Rückmeldung

Lg Jürgen

How long will this continue

delay ?????

You can't understand it and you never will be able to understand it!!!!!

Wie lange soll sich das jetzt noch

hinauszögern ?????

Kann man nicht verstehen und wird man auch nie verstehen können !!!!!

Why is this taking so long?????

Warum zögert sich das so hinaus ?????

Hello???????

Nobody answers now

👍👍👍👍👍👍

Hallo???????

Meldet sich jetzt keiner mehr

👍👍👍👍👍👍

No info for 6 days 👍👍👍

I would have liked to have paid out my winnings now!!!!!!'

After all, it's about 1000 euros

Best regards, Jürgen

Seit 6 Tagen keine Info 👍👍👍

Hätte meinen Gewinn jetzt schon mal gerne Ausgezahlt haben !!!!!!‘

Es geht immerhin um 1000 Euro

Lg Jürgen

Dear Hellboy,

I would like to kindly ask you to refrain from posting multiple messages in the complaint thread. The volume of messages without new or relevant information does not speed up the process and may, in fact, make it more difficult to handle your case efficiently.

To be transparent, I am not sure how else I can assist you at this stage. You are already aware of the casino’s concerns regarding your bank account, as well as the specific document required to complete the verification process. Once again, the casino needs to receive an official document confirming that the account in question is jointly held by you and your wife.

So far, you have been submitting various bank statements and confirmations that list only one name at a time - either yours or your wife’s - but not both together. While I understand that this requirement may feel excessive, please note that each casino must follow strict verification procedures, and these must be met before the case can move forward.

To proceed, please provide any official document issued by your bank that clearly shows both account holders’ names. Examples include an account opening confirmation or a bank account agreement that lists both you and your wife as joint holders.

Thank you for your understanding and cooperation.

Hope now that finally

The end of all these

Confirmations

Best regards, Jürgen

Hoffe jetzt das jetzt endgültig

Schluss ist mit den ganzen

Bestätigungen

Lg Jürgen

And is everything okay now?????

Und passt jetzt alles?????

Today extra from my bank

fetched, that confirms that

Joint account!!!!!!!!

Heute extra von meiner Bank

geholt,das Bestätigt das

Gemeinschaftskonto !!!!!!!!

So with the payout

nothing stands in the way anymore!!!!!!!

Best regards, Jürgen

So mit steht der Auszahlung

nichts mehr im Wege !!!!!!!

Lg Jürgen

Dear Hellboy,

Thank you for providing the recent document. I believe this should now be sufficient for the casino to proceed with the verification process.

Dear Posido Casino,

Could you please confirm that you have received the document and that it is acceptable for verifying that the bank account is a joint account shared between the player and his wife?

Thank you for your assistance.

Why continue? Now is the time to finally pay out my winnings!

Warum fortzufahren,jetzt wäre es mal an der Zeit um meinen Gewinn endgültig Auszubezahlen !!!!!!!!!!!!

Dear Hellboy,

I hope this message finds you well.

We have provided the documents to the KYC department and they have informed us that you need to upload an account opening statement (form the opening date of the account). Kindly note that this is the only way in order for us to be able to verify that the bank account is joint. Moreover the document must be in original PDF file.

Best regards,

Posido Casino Team

Thank you, I'm not feeling well.

This has absolutely nothing to do with fair rules anymore!

They always come up with something to avoid paying out my winnings.

Why are you doing that?

I don't understand this procedure at all, and I don't understand the logic behind why you're even allowed to do this.

The joint account is confirmed!

Danke mir geht es nicht gut

Das hat jetzt mit fairen Regeln gar nichts mehr zu tun !!!!!!!!

Ihnen fällt immer wieder etwas ein um meinen Gewinn nicht Auszubezahlen zu müssen

Warum machen Sie das ??????

Ich verstehe diese Vorgangsweise überhaupt nicht und verstehe auch keinen Sinn dahinter warum Sie das überhaupt machen dürfen

Das Gemeinschaftskonto ist bestätigt !!!!!!!!!!!!!!!!!!!!!!!