PokerStars Casino - Der Rückzug des Spielers wurde verzögert.

On January 4, request a refund of 200 euros, as of today no sign of money, pokerstars passes the ball to visa, visa to pokerstars. My bank provides an extract proving that they did not deposit me.

I think it is pokerstar who should solve the problem, but they wash their hands and I am very afraid that I run out of my money .... shameful

El día 4 de enero solicite un reintegro de 200 euros, a fecha de hoy ni rastro del dinero, pokerstars pasa la pelota a visa , visa a pokerstars. Mi banco aporta extracto demostrando que no me hicieron el ingreso.

Considero que es pokerstar quien debe solucionar el problema, pero se lavan las manos y mucho me temo que me quedo sin mi dinero.... vergonzoso

Dear Eva,

Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. We will contact the casino and ask for their cooperation in resolving your delayed payment, but, before we do so, please could you advise, if you have withdrawn funds successfully in the past? I believe that we will be able to help you to resolve this problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Eva,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.