Playzilla Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

Good day,

I've had to request a withdrawal four times now because the casino keeps canceling my withdrawal on its own. I'm not getting any help in the live chat, and nothing happens. I always request a withdrawal, and two days later, the money is back in my casino account.

Guten Tag,

ich habe jetzt bereits 4 mal eine Auszahlung beantragen müssen, weil das Casino meine Auszahlung immer wieder selbstständig storniert. Im Live Chat wird mir überhaupt nicht geholfen und es tut sich überhaupt nichts. Ich beantrage immer eine Auszahlung und zwei Tage später ist das Geld wieder auf meinem Casino Konto

Dear Mink23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, thanks for the quick reply. My problem is simply that I've had to request a withdrawal four times within a 14-day period, and the casino has always canceled my withdrawal after about two days, without giving any explanation.

Hallo, danke für die schnelle Antwort. Mein Problem ist einfach das ich die Auszahlung bisher 4 mal beantragen musste in einem Zeitraum von 14 Tagen und das Casino meine Auszahlung immer wieder nach circa 2 Tagen einfach storniert hat und das ohne Begründung.

Thanks for the super-fast help. I've closed my account there. This crappy casino has canceled my withdrawal again. A huge scam operation.

Danke für die super schnelle Hilfe. Habe Mein Konto dort geschlossen. Dieses drecks Casino hat wieder Mals meine Auszahlung storniert. Größter Betrüger Verein

Dear Mink23, just to make sure I understand correctly, do you no longer need assistance with this case since you’ve closed your account?

Correct

Richtig

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.