PlayMojo Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello,

I've played at Playmojo many times and never had any problems. Withdrawals were always processed within 72 hours. Now I've been waiting for my withdrawal since November 22, 2025. I've contacted live chat three times, and each time they told me they would look into it and that I would receive an email. I also contacted support via email, but again, there's been no response from Playmojo.

Hallo,

ich habe schon oft bei Playmojo gespielt und hatte nie Probleme. Auszahlungen wurden immer nach 72 Std. bearbeitet. Jetzt warte ich seitdem 22.11.2025 auf meine Auszahlung, ich habe auch 3 Mal den Live Chat Kontaktiert, man sagte mir immer, man würde es Prüfen und ich bekäme eine E-Mail. Ich habe den Support auch via Mail angeschrieben und auch hier, keine Reaktion seitens Playmojo.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you selected the same payment method for this withdrawal request as you successfully used in the past?
• Have you been requested to undergo any additional verifications?
• What types of games did you play to accumulate your most recent winnings?
• Did you play with or without a bonus?
• How did the casino customer support explain the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Andreas0815,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru