PlayiO Casino - Der Spieler geht davon aus, dass sich die Auszahlung verzögert.

I requested three withdrawals on October 14, 15, and 16, 2025 (€500.00 each), but I have not received any money to date.

Ich habe am 14,15 und 16.10.25 (jeweils 500,00€) drei Auszahlungen angefordert, aber bis heute habe ich kein Geld erhalten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player1010,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Player1010,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I still haven't received any money.

Nein ich habe immer noch kein Geld erhalten.

More than two weeks have passed now. Will your process take another six days, as it says here that I have to wait six more days for a response, or will something happen now so that I get my money?

Nun sind schon mehr als 2 Wochen vergangen, dauert ihr handeln jetzt noch 6 Tage, da das hier angezeigt wird, dass ich noch 6 tage auf eine antwort warten muss oder passiert jetzt was, damit ich mein geld bekomme

Dear Player1010, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I've only had one successful withdrawal so far, on October 12, 2025. My subsequent withdrawal requests on October 14, 15, and 16, 2025 (€500 each, totaling €1500) have not been processed to this day. I've contacted chat multiple times, but always received the same response: to be patient. I then contacted Playio via email, but again, I'm being told to wait. I've now contacted them regarding the verification process.

Ich habe bisher nur eine erfolgreiche Auszahlung gehabt, diese war am 12.10.25, danach wurden meine Auszahlungsanträge am 14, 15 und 16.10.25 (jeweils 500€, insgesamt 1500€) bis heute nicht ausgezahlt. Ich habe mehrfach den chat kontaktiert, aber immer die gleiche Antwort bekommen, das ich mich gedulden soll, dann habe ich mich jetzt per mail an playio gewandt, aber auch per mail werde ich vertröstet und soll weiter warten. Ich habe ihnen hier jetzt, bezogen auf die Verifizierung

And once again I'm being put off by Playio. What can I do? Please help, how do I get my money back?

und wieder werde ich weiter von playio vertröstet, was kann ich tun, bitte um hilfe, wie bekomme ich mein geld ?

Dear Player1010, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

I received my first payout immediately on the same or next day into my bank account, but I have been waiting for my three ongoing payouts for over two weeks now.

The payout method was always the same, via bank transfer. And the problem persists; I still haven't received my money.

Ich habe meine erste Auszahlung sofort am gleichen oder nächsten Tag ausgezahlt auf mein bankkonto bekommen, aber auf meine laufenden 3 Auszahlungen warte ich jetzt schon seit über 2 Wochen.

Die Auszahlungsmethode war immer die gleiche per Bank. Und das Problem besteht weiterhin, ich hab immer noch nicht mein geld.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Igor (igor.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay, and thank you very much for your support.

Ok, und vielen Dank das sie mich dabei unterstützen.

Dear Player1010,

I am so sorry to hear about your problem with the PlayiO Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a PlayiO Casino representative to join this conversation and participate in resolving this complaint.

Dear PlayiO Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Player1010,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor