Playfina Casino - Das Spielerkonto wurde unerwartet geschlossen.

Hello, I have been playing at the above-mentioned casino for years and have never had any problems until yesterday, when it started.

On Saturday, November 7th, 2026, I requested a withdrawal of €500. Normally, all withdrawals are processed promptly within 24 hours. On Monday morning, I contacted support to inquire about the status. They said they would forward it to the finance department. Less than 10 minutes later, I received a message stating that the withdrawal could not be approved. I then contacted support again to ask what the problem was. They replied that there was a technical issue. Okay. So I continued playing with the remaining amount until I had reduced it to €400.

Then I wanted to withdraw €300 again, and after 10 minutes the withdrawal was rejected again. I was frustrated and annoyed, so I continued playing, and with about €80 left in my balance, the casino logged me out mid-game.

I tried to log in again, but then I got a message saying my account was deactivated. Furious, I contacted my VIP manager to explain that I was now suspicious and wouldn't hesitate to consult a lawyer. The account has been verified for years, and I can't see any reason why it was deactivated. I'm asking for help; I haven't received a response from either my VIP manager or support since yesterday. As I mentioned, the account still has a balance of approximately €70-80.

Hallo,ich spiele seit Jahren in dem oben genannten Casino,hatte auch noch nie Probleme,erst seit gestern ,da ging es los.

Hatte am Samstag,den 07.11.26 eine Auszahlung von 500 € beantragt.Normalerweise sind alle Auszahlungen pünktlich nach 24 Std erledigt gewesen.Am Montag morgen habe ich dann den Support angeschrieben,und nachgefragt.Der sagte er gibt es weiter an die Finanzabteilung.Keine 10 min später kam dann das die Auszahlung nicht genehmigt werden kann.Dann habe ich erneut den Support angeschrieben,was es für ein Problem gibt.Dieser antwortet mir das ein Technisches Problem vorliegt.Alles klar.Dann spiele ich erneut mit dem Betrag weiter auf 400 € runter.

Dann wollte ich 300€ wieder auszahlen lassen,und nach 10 min kan dann wieder die Ablehnung der Auszahlung.Dann war ich frustriert und verärgert,spielte erneut weiter,und bei ca.80 € Guthaben die noch da waren wurde ich von seitens des Casinos ausgeloggt,während des Spiels.

Wollte mich wieder einloggen,dann kam die Meldung Konto deaktiviert.Darauf hin habe ich mit Wut im Bauch meinen Vip Manager angeschrieben,das ich jetzt misstrauisch geworden bin,ob alles mit rechten Dingen zugeht ubd ich mich nicht scheuen werde einen Anwalt einzuschalten.Das Konto ist jahrelang schon verifiziert und ich wüsste keinen ersichtlichen Grund,warum das Konto deaktiviert wurde.Ich bitte um Hilfe,ich bekomme seit gestern weder von meinem VipManager antwort,noch vom Support.Wie gesagt das konto hat noch ca 70 -80 €Guthaben

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playfina Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance at the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue or any other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alf029,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas