Pistolo Casino - Die Rücknahme des Spielers hat sich verzögert.

To date, despite the completed verification, they have not given me any response.

I am worried about the situation because even if I log in to the account they have blocked my ability to deposit, far be it from me to do so, but the casino has got in the way and is not cooperating. I attach screenshots of the communications exchanged.

At this point, given the situation, I ask to be able to withdraw the remaining balance as well in order to close the matter and, one way or the other, close the account.

Ad oggi, nonostante la verifica completata, non mi hanno dato nessuna risposta.

Sono sono preoccupato della situazione in quanto anche se accedo all’account mi hanno bloccato la possibilità di depositare lungi da me farlo, ma il casinò si è messo di traverso e non collabora allego screenshot delle comunicazioni intercorsi

a questo punto vista la situazione, chiedo di poter prelevare anche il saldo rimanente in modo tale da chiudere la questione e da una parte o dall’altra a chiudere account

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Cleopax,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

From my perspective, the winnings were made without a bonus. Verification was completed by sending them the screenshot as requested. I haven't heard anything since.

Io le vincite sono stati effettuate senza bonus dal mio punto di vista. La verifica della persona è stata completata mandandogli lo screenshot come da loro richiesto da allora non ho saputo più nulla.

This is the history of the withdrawals I made. In addition to the disputed withdrawal, I still have €89 in my account.

questa è la cronologia dei prelievi da me effettuati mi rimane oltre al prelievo contestato 89 € in account

Please do not share the photo with the verification document in the chat visible to everyone.

Thank you

Per cortesia, la foto con il documento della verifica che non venga condivisa nella chat visibile a tutti

Grazie

Dear Cleopax,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo, (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean Susor

They have paid the 58 euros now you have to pay the final part of the balance

Hanno provveduto al pagamento dei 58 euro ora devi saldare la parte finale del saldo

Dear Cleopax,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Pistolo Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Pistolo Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cleopax,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo