Pistolo Casino - Der Rückzug des Spielers hat sich verzögert.

Hello, I've been waiting for my payout since August 16th. The chat keeps putting me off, so I'm turning to you. Thank you.

Hallo ich warte seit dem 16.8 auf die Auszahlung, der chat vertröstet immer nur daher wende ich mich an Sie. Danke

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The payouts have always been reliable in the past

A KYC verification is not required

Winnings were earned with real money

Die Auszahlung waren in der Vergangenheit immer zuverlässig

Eine kyc Überprüfung ist nicht erforderlich

Gewinne wurden mit Echtgeld erspielt

Money arrived today, thank you

Geld ist heute angekommen, danke

Dear Jorgneu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru