Pandido Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello. I requested withdrawals of €500 each on April 9th. That was 18 days ago, and I was told to be patient. There is a total of €4800 in my account.

Guten tag. Habe am 9.4 auszahlungen in höhe von jeweils 500€ beantragt. Dies ist nun 18 tage her und es wurde mir mitgeteilt, ich soll mich ein wenig gedulden. Auf meinem Konto befinden sich insgesamt 4800€

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Dear jablonski1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

KYC verification hasn't been requested yet. I've already made a withdrawal. No bonus was used. The casino responds, but I've been given the runaround for 19 days. I sent a message via email.

Kyc wurde bislang nicht gefordert. Habe schon mal ausgezahlt. Es wurde kein Bonus verwendet. Casino antwortet aber ich werde seit 19 tagen hingehalten. Chat habe ich per email geschickt

Some of the messages are a week old, and I'm constantly being told to be patient.

Die nachrichten sind teilweise 1 Woche alt und es wird mir permanent versprochen, ich soll mich gedulden

Quick update. I was asked for KYC verification. I've uploaded everything. Still no payout. The oldest one is from April 9th. I hope you get in touch!!!???

Kurzes update. Es wurde eine Kyc verlangt. Habe alles hochgeladen. Es passiert weiterhin keine Auszahlung. Die älteste ist vom 9.4. Ich hoffe ihr meldet euch!!!???

Dear jablonski1911,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello jablonski1911,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Pandido Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Thank you very much. Yes, I've tried everything. But I keep getting rejected; I'm told to be patient. I'm the last person who wants to speak ill of anyone here. But after a month, I've had enough. The current verification status is also very strange.

Vielen Dank. Ja habe alles versucht. Aber werde immer wieder abgewiesen, ich sollte mich gedulden. Bin der letzte der hier irgendjemanden schlecht reden will. Aber nach 1 Monat reicht es langsam. Der aktuelle stand der verifizierung ist auch sehr merkwürdig

There's still nothing new. It's always the same. They've been writing this every day for 29 days.

Es gibt immer noch nichts neues. Immer das gleiche. Jeden tag schreiben die das seit 29 tagen

Are they not responding? Or are you just letting the time run out? Will you help me? The problem is still ongoing and it's been 33 days. No update, no payment.

Melden die sich nicht? Oder lässt ihr die Zeit einfach runterlaufen? Hilft ihr mir? Das Problem ist immer noch aktuell und jetzt 33 Tage her. Kein update, keine Auszahlung

Dear jablonski1911,

We have tried to contact the casino multiple times; however, to this day, we have not received any response from them.

We will continue monitoring the situation and will let you know immediately if there are any updates.

Thank you for your patience.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

thank you for contacting us and apologise for the late response.

As we can see the account has been verified yesterday, we have now forwarded the withdrawals for speed-up to the relevant department. They will be checked as soon as possible. Thank you for the understanding, once there is update you will be notified.

Best Regards,

Team Pandido

Okay. Thank you for your reply. A total of 34 days have passed. It would be great if the payment could finally be processed now.

Ok. Vielen Dank für die Antwort. Es sind insgesamt 34 Tage vergangen. Es wäre schön, wenn das jetzt endlich ausgezahlt wird

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.

Could you please check with the casino again about my withdrawals?

Könnt ihr bitte noch mal beim Casino nachfragen. ???? Was mit meinen Auszahlungen ist?

Dear Pandido Casino Team,

Could you please provide the current status of the player’s withdrawal?

Any additional information or update regarding the progress of the withdrawal would be greatly appreciated and would help us better understand the current situation.

Thank you in advance for your cooperation.

I still haven't received the money.

That was Friday.

Ich habe das geld immer noch nicht erhalten.

Das war Freitag.

What happens next? What will their response be?

Wie geht es jetzt weiter? Was antworten die?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Could you write to them again?

What's their problem? My KYC has been fully accepted!!!

Könnt ihr die noch mal anschreiben?????

Was ist denn deren Problem meine Kyc ist komplett angenommen!!!

Lucia, are you still participating? Is there any news?

Lucia machst du noch mit? Gibt es irgendwas neues?

Dear jablonski1911,

We are continuing to closely monitor the situation and remain in contact regarding your case.

Unfortunately, at this stage there is limited action we can take while we await a response from the casino and further clarification regarding the current status of your withdrawals.

As we are neither a legal authority nor a gambling regulator, we are unable to compel the casino to respond to our inquiries or accelerate their internal review process.

However, please rest assured that we are actively following up on the matter and doing everything within our capabilities to help achieve the best possible outcome for you.

Thank you for your patience, understanding, and continued cooperation.

I have no idea where you're writing to. They always reply to me immediately. Unfortunately, they don't pay out...

Keine Ahnung wohin ihr schreibt. Mir antworten die immer sofort. Leider zahlen die nicht aus....

Dear all,

thank you for contacting us.

As for the previous withdrawal requests made by the customer - they were already completed and paid, the customer can confirm.

At the moment there are 3 pending withdrawals which are currently being checked by the relevant department. We have forwarded them for speed-up and they will be processed as soon as possible.

We appreciate the patience and understanding regarding the matter!

Best Regards,

Team Pandido

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.

What? I've been waiting 16 days since my last withdrawal. Despite verification and multiple inquiries!!!! Is this normal? Please let the casino respond. It's absolutely outrageous!!!! 16 days!!!!!!!

They keep coming up with new excuses. I'm only allowed a maximum of €500 and 3 active transactions. The winnings are still from April 9th.

Furthermore, what exactly is being checked for 16 days? Everything was verified and checked 3 weeks ago!

I had a chat with them on Friday. They promised me that I would be paid out that same day!

Was? Ich warte 16 tage seit der letzten Auszahlung. Trotz Verifizierung und mehrfacher Nachfrage!!!! Ist das normal? Bitte das casino antworten lassen. Es ist eine absolute Unverschämtheit!!!! 16 tage!!!!!!!

Es werden immer wieder neue Ausreden gefunden. Ich darf nur maximal 500€ und 3 mal aktiv haben. Die Gewinne sind immer noch vom 9.4

Ausserdem, was wird den 16 tage geprüft? Es wurde alles vor 3 Wochen verifiziert und geprüft!!!!!!

Hier hatte ich den chat von Freitag. Da wurde mir versprochen, das an dem gleichen tag noch ausgezahlt wird!!!!!

The payment has been made, but there is still €200 outstanding that cannot be paid out. Please clarify.

Es wurde ausgezahlt es sind noch 200€ offen, die nicht ausgezahlt werden wollen. Bitte klären.

Dear Pandido Casino Team,

Could you please provide clarification regarding the unavailability of the 200€ on the player account for withdrawal?

Dear all,

as we can see the pending withdrawals have already been completed after we have forwarded them for speed-up.

We are not sure what 200 euro exactly is the customer referring to, could he please specify? There is no active balance in the account as of now, no pending withdrawals or open bets.

Thank you in advance!

Best Regards,

Team Pandido

I'm still missing €200. Which I haven't been given. I won everything here without a bonus, and above all, honestly.

I risked a lot of money trying to convert these points you offered into cash! And I lost a lot in the process. Please manually transfer the €200 to my account. You've blocked this function for me.

Mir fehlen noch 200€. Die mir nicht gewehrt werden. Habe hier alles ohne bonus gewonnen und vor allem ehrlich.

Habe lange mein Geld riskiert um diese von euch angebotenen Punkte in Geld umzuwandeln!!!! Und dabei viel verloren. Bitte die 200€ auf mein Konto dann manuell buchen. Ihr habt mir diese funktion gesperrt

Dear jablonski1911,

Since all of your funds have now been paid out by the casino and there are currently no funds available for withdrawal in your account, we will proceed with closing the complaint as resolved. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru