Pandido Casino - Das Spielerkonto wurde geschlossen.

Hello, I have a request: can you help me? I have a problem with a game.

I created an account at Cleobetra Casino 2024 and sent an email stating that I would involve lawyers if I didn't receive my money.

Then they closed my account out of fear.

Within a very short time, I deposited 1200 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. Last email was on June 19th.

Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.

Hallo ich habe eine bitte können sie mir helfen ich habe ein spielproblem

ich habe bei cleobetra casino 2024 ein konto erstellt und habe per email gesendet das ich anwälte einschalte wenn ich nicht mein geld nicht bekomme

werde dan haben sie mein konto geschlossen aus angst

innerhalb kurzeste zeit habe 1200 euro eingezahlt und alles verloren ich habe mehrmal versucht mein konton per selbstauschuss endgültig zu schliesen haben sie nicht reagiert leztze email am 19.6

Könnten sie mir helfen mein verlorenes geld zu bekommen ob ich bekomme keine antwort mehr von den casino ? Null beantwortungs meine emails

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@pandido.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Are you aware that I have sent several emails?

My account was closed after a legal threat.

Ist ihnen bekannt habe mehrmal emails gesendet

nach rechtliche drohung wurde mein konto geschlosse n

With the same email address

They would need to have identification.

Mit der gleiche email adresse

Ausweis müssten sie haben

Thank you for your response.

Regarding your emails, I have not yet received anything in relation to Pandido Casino.

Could you please confirm the specific date when the casino closed your account? Additionally, when was the last time you made a deposit in this casino?

Thank you in advance for your reply.

Closed on November 10, 2026, and deposits were processed between November 1, 2026, and November 10, 2026. They knew about my gambling addiction but never received a response.

I sent you an email

10.11.2026 geschlossen und einzahlung waren 1.11.2026 bis 10.11.2026 sie haben über meine spielsucht gewusst aber nie eine antwort erhalten

email habe ich ihnen gesendet

Instead, they keep sending emails asking me to register again.

Stattdessen senden sie immer wieder email mit das ich mit neu anmelde

Hello Diana24,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply.

Before we proceed, I would like to clarify a few points:

• You mentioned that your account was closed on 10 November 2026, but today's date is July 2026. Could you please confirm the correct date?
• I have only received your self-exclusion request dated 19 June. Did you inform the casino about your gambling addiction or request self-exclusion due to gambling problems before that date? If so, please forward the relevant communication.
• Could you also provide proof of the deposits you made after your self-exclusion request?

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Diana24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru