Olympusbet Casino - Das Spielerkonto wurde trotz mehrfacher Anfragen nicht geschlossen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please confirm the reason for your account closure? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Hi good afternoon;

Thank you so much for your help! The account still hasn't been closed! Very annoying.

The reason for the closure is addiction problems. Or at least, a lack of self-control. No limits, nothing like that. He's ruining his livelihood.

I understand there's a difference between a suspension and a closure. But that's not the main issue. If you don't want something, you don't want it. And apparently, the game provider couldn't care less. As we can see, the account is still open and nothing has changed. Nothing but excuses, rejections first from A, then B, then C, and then complete indifference again.

Whether I then gamble away another 100, 200, 500, or my entire salary seems to be of no concern to the operator, as we can see. But for me, it's about more than that. It appears to be a deliberate and conscious acceptance of losses for the sake of their own self-interest.

Weeks have passed and he still hasn't managed to close my account. However, when I complain that a deposit isn't working, support responds within three minutes.

My complaint is valid. It's not the only one in this forum with the same issue and the same operator. It's actually quite outrageous that everything has to be made public. Looking at the complaints, it seems likely there's a deliberate system behind it. But that's not okay.

Furthermore, I have already complained to the authorities, and this has clearly shown that the provider doesn't have a gaming license for Germany . In plain terms, their gaming operations in Germany are completely illegal . The information I provided during registration was entirely correct. They should have informed me of this. That's the truth. This has nothing to do with being reputable.

Thank you so much for your help!

Hallo guten Tag;

Vielen Dank für Ihre Hilfe! Das Konto wurde immer noch nicht geschlossen! Sehr ärgerlich.

Grund für die Schließung sind Sucht Probleme. Oder zumindest halt eben das Fehlen von Beherrschung. Keine Limits nichts der Gleichen. Man ruiniert seine Einkünfte.

Ich verstehe dass es einen Unterschied gibt zwischen einer Sperre und einer Schließung. Aber das ist in erster Linie nicht das Problem. Wenn man etwas nicht möchte möchte man es nicht. Und scheinbar ist das dem Spieleantbieter vollkommen egal. Wie wir sehen ist der Account noch immer offen und es hat sich nichts getan. Nichts außer ausreden Abweisung erst von A dann nach B dann nach C und dann wieder vollkommen Ignoranz.

Ob ich dann nochmal 100, 200, 500 oder das gesamte Gehalt verspiele scheint dem Betreiber vollkommen gleichgültig wie wir sehen. Aber für mich geht es da um mehr als das. Das hat den Anschein von gezieltem und bewussten hinnehmen von Schäden zu Gunsten des eigenen Interesses.

Inzwischen sind Wochen vergangen und er bekommt es nicht fertig meinen Account zu schließen. Wenn ich aber mich beschwere dass eine Einzahlung nicht funktioniert antwortet der Support in 3 Minuten.

Meine Beschwerde ist treffend. Sie ist nicht die einzige in diesem Forum mit dem selben Zusammenhang und selben Betreiber. Eigentlich ist es ja auch unverschämt dass man dann noch alles publizieren muss. Wenn wir uns die Beschwerden anschauen liegt nahe dass das ein gezieltes System hat. Aber das ist so nicht ok.

Darüber hinaus habe ich mich schon bei Behörden beschwert und daraus hat sicher ergeben, dass der Anbieter gar keine Spiellizenz für Deutschland. Im Klartext sein Spielbetrieb in Deutschland ist vollkommen illegal. Meine Angaben sind vollkommen korrekt gewesen die bei der Anmeldung getätigt wurden. Er hätte mich darüber informieren müssen. Das ist die Wahrheit. Das hat nicht mit Seriosität zu tun.

Vielen Dank für Ihre Hilfe

Dear LukaszTT, thank you for your response.

To clarify, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

As per the missing license, regrettably, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Thank you for your understanding.

Dear LukaszTT,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru