Nomini Casino - Die Rücknahme des Spielers hat sich verzögert.

I demand the payment of my balance from Nomini Casino, which has been unjustifiably withheld for over 7 days.

My player account is fully verified, and all KYC documents have been accepted by the casino. According to the casino's official terms and conditions, withdrawals are processed within 3 business days. This deadline has long since passed.

Live support and my personal VIP manager are only giving me identical, copied standard answers about "technical delays" every day. It's clearly a stalling tactic. Furthermore, the casino has removed or disabled the official license validation link from the Curaçao Gaming Control Board in the website footer, presumably to make it more difficult to file official complaints.

I politely request that the Casino Guru team contact the operator so that my verified funds can finally be released.

Ich fordere die Auszahlung meines Guthabens von Nomini Casino, das seit über 7 Tagen unberechtigt zurückgehalten wird. 

Mein Spielerkonto ist vollständig verifiziert, alle KYC-Dokumente wurden vom Casino akzeptiert. Laut den offiziellen AGB des Casinos werden Auszahlungen innerhalb von 3 Werktagen bearbeitet. Diese Frist ist längst verstrichen. 

Der Live-Support und mein persönlicher VIP-Manager vertrösten mich täglich nur mit identischen, kopierten Standard-Antworten bezüglich „technischer Verzögerungen". Es handelt sich um eine offensichtliche Hinhaltetaktik. Zudem hat das Casino den offiziellen Lizenz-Validierungslink der Behörde aus Curaçao im Fußbereich der Website entfernt oder unbrauchbar gemacht, um offizielle Beschwerden zu erschweren. 

Ich bitte das Team von Casino Guru höflich darum, den Betreiber zu kontaktieren, damit mein verifiziertes Geld endlich freigegeben wird.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila