Nomini Casino - Die Rücknahme des Spielers hat sich verzögert.

Hello dear Casino Guru Team,

On March 31, 2026, I deposited €200 for a casino bonus of 100% up to €200.

Real money and bonuses are kept separate in this casino.

I was then able to make a profit using real money .

I requested a payout on the same day.

Since no payout had been processed after 11 days, I sent an email to the casino support.

The support team then wrote back to me.

Here is the answer:

Thank you for contacting the Nomini.com support team.

We sincerely apologize for the delay in your payout and fully understand that this may be inconvenient. Please be assured that we take your concerns very seriously. The delay is due to an exceptionally high volume of payouts, which has resulted in our finance department being extremely busy. We apologize for this inconvenience.

Your payout has already been escalated to our finance department for processing. Our team is working diligently to complete the process as quickly as possible. However, unforeseen delays can sometimes occur, for which we sincerely apologize.

We understand how important this matter is to you and ask for your continued patience. We will keep you updated on the progress and are available to answer any questions you may have. Thank you for your trust and understanding.

If you have additional questions, please feel free to contact us via email support@Nomini.com or via Live Chat.

Yours sincerely,

Nomini.com support team

Since my initial withdrawal request has not been processed 28 days ago, I hope you can help me clarify the matter.

Best regards,

Michael

Hallo liebes Casino Guru Team,

Am 31.3.2026 habe ich 200€ für einen Casino Bonus 100% bis zu 200€ eingezahlt.

Echtgeld und Bonus sind in dem Casino voneinander getrennt.

Mit Echtgeld konnte ich dann einen Gewinn erzielen.

Noch am selben Tag habe ich eine Auszahlung beantragt.

Da nach 11 Tagen immer noch keine Auszahlung bearbeitet wurde habe ich eine Email an den Casino Support gesendet.

Der Support schrieb mir dann zurück.

Hier die Antwort:

Thank you for contacting the Nomini.com support team.

We sincerely apologize for the delay in your payout and fully understand that this may be inconvenient. Please be assured that we take your concerns very seriously. The delay is due to an exceptionally high volume of payouts, which has resulted in our finance department being extremely busy. We apologize for this inconvenience.

Your payout has already been escalated to our finance department for processing. Our team is working diligently to complete the process as quickly as possible. However, unforeseen delays can sometimes occur, for which we sincerely apologize.

We understand how important this matter is to you and ask for your continued patience. We will keep you updated on the progress and are available to answer any questions you may have. Thank you for your trust and understanding.

If you have additional questions, please feel free to contact us via email support@Nomini.com or via Live Chat.

Yours sincerely,

Nomini.com support team

Da 28 Tage nach meiner ersten Auszahlungsanfrage immer noch keine Auszahlung bearbeitet wurde, hoffe ich, sie können mir bei der Klärung des Falls helfen.

liebe Grüße,

Michael

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomini Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide marketing information about the bonus you activated and later canceled, if available?
• Have you made any previous payouts from the casino in the past?
• Was your account verified recently or in the past?
• Could you please share with me your communication with the casino regarding the delay in our payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Here are the answers to your questions:

Could you please send us any marketing information, if available, regarding the bonus you activated and later cancelled?

Have you received any payouts from the casino in the past?

No.

Has your account been verified recently or in the past?

No, verification has not yet been requested. The verification page at the casino also states that my account does not need to be verified.

Could you please send me your communication with the casino regarding the delay in our withdrawal? Please send emails or chat logs to my email address at tomas@casino.guru Or post screenshots here.

I forwarded the communication to them via email.

kind regards,

Michael

Hallo Tomas,

hier die Antworten auf ihre Fragen:

Könnten Sie uns bitte, falls verfügbar, Marketinginformationen zu dem Bonus zukommen lassen, den Sie aktiviert und später storniert haben?

Haben Sie in der Vergangenheit bereits Auszahlungen vom Casino erhalten?

Nein.

Wurde Ihr Konto kürzlich oder in der Vergangenheit verifiziert?

Nein, eine Verifizierung wurde noch nicht angefordert. Auch auf der Verifizierungs-Seite im Casino steht, das mein Konto nicht verifiziert werden muss.

Könnten Sie mir bitte Ihre Kommunikation mit dem Casino bezüglich der Verzögerung unserer Auszahlung zukommen lassen? Senden Sie E-Mails oder Chatprotokolle an meine E-Mail-Adresse unter tomas@casino.guru Oder posten Sie hier Screenshots.

Ich habe ihnen die Kommunikation per Mail weitergeleitet.

lieben Gruß,

Michael

Hello Tomas,

Today, May 4, 2026, after more than 4 weeks, 3 x €500 were paid out.

€3299 is still outstanding.

I will now request further payouts and ask you not to close the case until all payouts have been made.

Thank you very much and best regards,

Michael

Hallo Tomas,

heute, am 4.5.2026 wurden nach über 4 Wochen nun 3x500€ ausgezahlt.

Offen sind noch 3299€

Ich werde nun weitere Auszahlungen beantragen und bitte Sie, den Fall erst zu schließen, wenn alle Auszahlungen getätigt wurden.

Vielen Dank und einen lieben Gruß,

Michael

Dear Popy71,

Thank you very much for the update. We will keep this complaint open until you confirm that your withdrawals keep being successful.

Please keep me informed about any further developments. You have the option to close the complaint as resolved using a dedicated button, or in case there are adverse developments, please let us know, and we'll do our best to assist you.

Looking forward to your reply.

Hello Tomas,

On May 8, 2026, €499 was paid out once, and on May 9, 2026, €499 was paid out once.

€2304 is still outstanding. Three payments of €499 each have been requested.

I will inform you here as soon as further payments have been made.

Thank you very much and best regards,

Michael

Hallo Tomas,

am 8.5.2026 wurde 1x499€ ausgezahlt und am 9.5.2026 wurde 1x499€ ausgezahlt.

Offen sind noch 2304€. Beantragt sind 3x499€

Ich informiere sie hier, sobald weitere Auszahlungen getätigt wurden.

Vielen Dank und einen lieben Gruß,

Michael

Understood.

Please keep me updated.

Looking forward to hearing more news from you.

Hello Tomas,

Although I requested further payouts on May 9, 2026, unfortunately no further payouts have been made to date.

kind regards,

Michael

Hallo Tomas,

obwohl ich schon am 9.5.2026 weitere Auszahlungen beantragt habe wurden bis heute leider keine weiteren Auszahlungen getätigt.

lieben Gruß,

Michael

Dear Popy71,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Popy71,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Nomini Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case.

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Nomini

Dear Popy71,

Thank you for contacting us.

We would like to inform you that your withdrawals has been cancelled by the provider ,please submit the withdrawals again.

Kind regards,

Nomini Casino

Dear Nomini Casino,

Could you please clarify the reason why the player’s withdrawals were cancelled by the payment provider?

Is there anything the player can do differently to ensure that the withdrawals are processed successfully?

Thank you very much in advance.

Hello Martina,

The reason for this is surely that I am currently undergoing an audit by the payment provider. Therefore, I will wait until after the audit is completed before submitting any new withdrawal requests to the casino.

Could you please keep the case open for now? Thank you.

Kind regards,

M.

Hallo Martina,

Der Grund dafür ist sicher, dass ich mich gerade in einer Prüfung vom Zahlungsanbieter befinde. Deshalb werde ich bis nach dem Abschluss der Prüfung warten, bis ich im Casino neue Auszahlungsanfragen stelle.

Können Sie den Fall bitte solange offen halten, danke.

Lieben Gruß,

M.

Dear Popy71,

Thank you for the reply.

We would like to inform you to retry the payment as our procedures ,if the payment cancelled again your withdrawal we will advice you further.

Kind regards,

Nomini

Dear Popy71,

Could you please proceed with submitting your withdrawal requests? After that, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation that the withdrawal has been successfully completed.

Please let me know as soon as the funds arrive. You can also use the Resolve button to automatically mark the complaint as resolved.

Thank you very much in advance, and please keep me informed.

Hello Martina,

I'm currently undergoing an audit by my bank. That's why the payments are being declined. I have to wait until the audit is complete before I can request new withdrawals from the casino.

Could you please keep the case open for now? Thank you.

kind regards,

Michael

Hallo Martina,

ich befinde mich gerade in einer Prüfung vom meiner Bank. Das ist der Grund, weshalb die Zahlungen abgelehnt werden. Ich muss warten, bis die Prüfung abgeschlossen ist, damit ich im Casino neue Auszahlungen beantragen kann.

Können Sie den Fall bitte solange offen halten, danke.

lieben Gruß,

Michael

Dear Popy71,

Since the casino is cooperating and the withdrawal request is being processed, I will close the complaint as resolved.

However, please do not worry. If anything happens, for example, if the casino stops processing the withdrawals or any other issue occurs , you can contact me by email, and we can reopen the complaint at any time.

Thank you for your cooperation.