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I made a withdrawal request there. Last week Saturday 16th April 2022 and I'm still waiting for the confirmation email that according to the live chat was supposed to arrive after 3 days..but nothing they keep telling me that it is being processed and seeing all the complaints made for delays on withdrawals I have moved immediately because I need it and I would not like to wait any longer for a withdrawal that I had credited them on other sites after a maximum of 2 days ..

Help me please

Ho fatto una richiesta di prelievo la. Settimana scorsa sabato 16 aprile 2022 e ancora sto aspettando l'email di conferma che secondo la live chat doveva arrivarmi dopo 3 giorni..ma niente continuano a dirmi che è in fase di elaborazione e vedendo tutti i reclami fatti per ritardi sui prelievi mi sono mosso subito perché ne ho bisogno e non vorrei aspettare ancora per un prelievo che su altri siti dopo massimo 2 giorni li avevo accreditati..

Aiutatemi perfavore

Dear Danielsan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

As not mentioned I need to do it on purpose in the afternoon they sent me the confirmation email after talking again in live chat and in the evening the money was already in my account .. I apologize for the complaint thanks anyway

Come non detto manco a farci apposta il pomeriggio mi hanno inviato l'email di conferma dopo aver riparlato in chat live e la sera i soldi erano già sul mio conto..mi scuso per il reclamo grazie lo stesso

Awesome news, Danielsan! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.