Nine Casino - Die Einzahlung des Spielers wird nicht gutgeschrieben.

Money paid in immediately and still not credited .. 100,-

Geld eingezahlt per sofort und immernoch nicht gutgeschrieben .. 100,-

Money on it, but the program crashed directly on the third round of roulette and the money was gone. Very dubious, I had the account blocked, really bad casino for me

Geld drauf, jedoch direkt bei der dritten roulette runde programm abgestürzt und geld weg. Sehr unseriös habe das konto sperren lassen für mich richtig schlechtes casino

Dear zmp_20111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear zmp_20111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.