Neon54 Casino - Der Spieler hat nicht alle Freispiele erhalten.

I only received part of the 200 free spins. Despite contacting them via chat, I was kicked out every time. I still have 140 free spins available because I only received 60.

İch habe die 200 freespins nur teilweise erhalten. Trotz kontaktaufnahme via chat wurde ich kedes mal rausgeschmissen. Mir stehen noch 140 freispiele zur Verfügung weil ich nur 60 erhalten habe.

Hello bestellungenduvan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Neon54 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Can you please forward a link of the bonus you wanted to claim?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. no
2. https://m.11neon54.com/de/promotions/welcome-bonus
3. today about 12:30 to 13:00 chat

1. nein
2. https://m.11neon54.com/de/promotions/welcome-bonus
3. heute ca. 12:30 Uhr bis 13:00 Uhr chat

Hello bestellungenduvan,

It is clearly stated in the bonus terms that you should receive 20 spins daily for 10 days.

Can you please advise when exactly did you claim that bonus?

Additionally, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

I don't read the terms and conditions. It says 200 free spins. I didn't get them, after a couple of days I contacted your support, to no avail. I was kicked out twice. Then again, after 30 minutes I contacted them. Then I was told I had to beg for it every day! Support that doesn't work!!!! You can't get a refund if you reverse it. With all due respect, this is bordering on fraud!!!!!!

Ich lese mich nicht durch die Bedingungen. Da steht 200 freispiele. Ich habe sie nicht erhalten, nach ein pasr tagen habe ich euren Support kontaktiert, vergeblich. Wurde 2x rausgeschmissen. Dann nochmals, nach 30 min doch kontaktiert. Dann hat es geheisst ich muss täglich darum betteln! Ein support das nicht funktioniert!!!! Rückgängig könne man es nicht vergüten. Bei allem Resoekt, das grenzt an Betrug!!!!!!

Dear bestellungenduvan,

Please note that it is the player’s responsibility to review the terms and conditions, and the casino is not accountable if they were not read.

As stated in the terms, you are eligible to claim 20 free spins each day. However, if they were not claimed, they unfortunately cannot be recovered.

If there is anything else we can assist you with, please let us know.

Best regards,

Nick

Forget it, you might be under a blanket.

be ashamed

Vergessen sie es, womöglich liegt ihr unter einer Decke.

schämt euch

Dear bestellungenduvan,

It is not our or the casino's fault that you do not read the terms and conditions - the bonus terms for the free spins were clearly explained there.

Please keep in mind that you should never even register into any online casino before reading it's terms.

We will be now closing the complaint for the above stated reasons.

Regards,

Nick