Neon54 Casino - Der Rückzug des Spielers scheint sich verzögert zu haben.

Hello everyone! I wanted to let you know that the neon54.com casino still hasn't made a payout after 12 days, even though all their requirements have been met! Paid in about €1300 in 2 days, want to make a payout of €500, in vain!!! 12 days and still nothing has come in although I submitted everything properly! In the live chat it said with a smiley, be patient, just wait everything is fine, it will be paid out in a few days! Similar casinos take 1-5 days to withdraw! Therefore I advise everyone against this casino! Hope this casino loses players! I find their mesh just cheap and bad

Hallo zusammen! Ich wollte mitteilen ,das bei dem casino neon54.com eine auszahlung nach 12 tagen immer noch nicht erfolgt ,obwohl all deren anforderungen nach gekommen wurde! Auf 2tage ca 1300€einbezahlt ,500€auszahlung machen wollen ,vergeblich !!!12 tage und es ist immer noch nichts eingangangen obwohl ich alles ordnunggemäß eingerreicht habe!im live chatt hieß es mit einem smiley, haben sie geduld ,warten sie einfach nur es ist alles in ordnung ,es wird in ein paar tagen ausbezahlt! Ähnliche casinos dauer bei auszahlung 1-5 tage! Daher rate ich jeden von diesem casino ab! Hoffe das dieses casino dadurch spieler verliert ! Ich finde deren masche einfach nur billig und schlecht

Dear hakverdirudidyon,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised what is the reason for the delay? Do I understand correctly the cashout is still 'pending' in your account?

Looking forward to hearing from you.

Best regards,

Tomas

My account is verified ,yes it is still not paid out

Mein konto ist verifiziert ,ja es ist immer noch nicht ausgezahlt

To date I have had no response

Ich habe bis heute keine rückmeldung

Could you please advise if you cashed out from the casino in the past? Which payment method did you use in order to withdraw your funds? Did you accumulate your winnings with the help of a casino bonus or a promotion?

Dear hakverdirudidyon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.