Neon54 Casino - Der Rückzug des Spielers hat sich verzögert.

I wanted to withdraw money, but the casino canceled it. According to the support chat, my bank rejected the credit. I've now contacted the bank, and they said no money was transferred. I also have a screenshot from the support chat where the casino claims this!!!!!!! I hope I can get my winnings with the help of Casino Guru because, according to you, the casino is safe and verified!!!!!!

Ich wollte mir Geld auszahlen lassen und die Auszahlung wurde vom Casino storniert. Laut Support Chat hat meine Bank die Gutschrift abgelehnt. Habe jetzt mit der Bank Rücksprache gehalten und die sagten das kein Geld überwiesen wurde. Hab auch Screenshot vom Support Chat wo das Casino das behauptet!!!!!!! Ich hoffe ich bekomme meinen Gewinn mit Hilfe von Casino Guru weil laut euch ist das Casino sicher und überprüft!!!!!!

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

Which payment methods have you used to deposit money into this casino?

Have you tried submitting a withdrawal request with a different payment method?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The casino account states that no further verification is necessary (screenshot as proof)

Deposit without bonus

Money was deposited by credit card (Mastercard)

Now I tried to pay out by bank transfer, it is still in process

Im Konto beim Casino steht keine weiter Verifizierung notwendig (Screenshot als Beweis)

Einzahlung ohne Bonus

Geld wurde mit Kreditkarte (Mastercard) eingezahlt

Jetzt habe ich mit Banküberweisung probiert auszuzahlen, ist noch in Bearbeitung

I have now tried again to pay out my winnings by bank transfer

Ich habe jetzt nochmal probiert meinen Gewinn mit Banküberweisung auszuzahlen

Have you canceled any of your withdrawal requests since you submitted this complaint?

When exactly did you submit your most recent withdrawal requests that are still pending?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Manuel2805,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika