Neon54 Casino - Das Spielerkonto wurde aufgrund eines Selbstausschlusses geschlossen.

I had myself banned from this casino due to my gambling addiction.

Shortly afterwards, without my consent, I was registered with my data from this casino at one of their partner casinos.

What will happen if someone becomes a gambling addict?! I find this absolutely malicious and illegal behavior on the part of the casino and demand my losses back.

Ich habe mich in diesem Casino auf Grund meiner Spielsucht sperren lassen.

kurz darauf wurde ich ohne meine Zustimmung mit den Daten von diesem Casino in einem ihrer Partnercasinos angemeldet.

Was wird wohl dann passieren, wenn man Spielsüchtig ist???!! Ich finde das eine absolute arglistige und illegale Verhaltensweise des Casinos und verlange meine Verluste zurück.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I have reviewed the Responsible Gaming Policy, and this is what I found: 

Self-exclusion request: You can contact the Support Service Team via e-mail at support@neon54.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms. 

To proceed further, could you please confirm whether you specifically requested a self-exclusion from Neon54 Casino? 

I look forward to your reply. 

Best regards, 

Attila